London Borough of Croydon

You may need help at home because of a disability, illness or injury, or simply because you are getting older. Home care is provided so you can be as independent as possible. In most cases, people want to stay in their own home, and the service aims to help you do just that.

Depending on your circumstances and needs, we may be able to help you with personal care and managing at home, providing services such as bathing, dressing and other personal or practical support.

If you, or someone you care for, needs help and you have not yet contacted us, you should read through this page and then complete an online referral form.


Someone from adult social care will contact you to discuss your needs and, if necessary, arrange a visit. You can ask a relative or a friend to be with you if you wish. This is your assessment, which aims to decide how best we can help. It is an opportunity for you to tell us about your circumstances and discuss your care needs.

As a part of your assessment, we will discuss the Direct Payments scheme: these are payments that allow you to buy services that you have been assessed as needing. With this option, you will have more control over your home care arrangements.

Once we have agreed that your needs can be best met in your own home, we will agree with you what care is appropriate and how this is provided.

Home care providers

We will arrange for a home care provider to visit you. We have a number of contracts with home care providers who have shown that they can meet Croydon's quality standards. This is important as it will help make sure that you receive the best possible care from a reliable home care provider that is monitored and reviewed regularly.

A home care provider should:

  • always listen to what you have to say, especially concerning your preferences about how and when your care is to be given
  • make every effort to arrange for your care to be given by the same person(s), but it can help if there is some flexibility in this arrangement; care is provided at a times to suit you
  • make sure that the people who care for you are polite, courteous, punctual and well trained


You will be financially assessed to find out if there will be any charge for community care services such as home care or day care. This is based on your income and savings. Disability related expenditure will be taken into account in this assessment. Carers may be charged for services they receive in their own right.

Any earned income (ie a wage or salary) will be completely disregarded in any assessment of charges. Find out more about money and charges.

How to pay

We will send you a bill each month for the amount of your contribution. Details of payment methods are listed on the back of the bill. Find out more about paying for care at home

Changes to your home care arrangements

We will not end or make changes to your home care without speaking to you first.


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