London Borough of Croydon

The council has powers to deal with noise that is considered a statutory nuisance, a statutory nuisance is determined by a number of factors including, but not limited to; type of noise, volume, frequency, duration and its impact on others. The council generally adopts an escalating approach to noise enforcement and can deal with unreasonable noise from loud music, parties dog barking, car and house alarms. The law enables us to take action against those who cause a noise nuisance, which can result in a fine and confiscation of any equipment causing the noise.

How to report noise pollution

If you are suffering from a noise pollution issue, you can now report noise nuisance using the My Croydon app.

'Report noise' is a new feature that enables you to report noise nuisance, providing a direct link to services and allow for an assessment of noise. It gives guidance around 'what is a nuisance?' and what the local authority can help with.

Using the app will help speed up the noise nuisance reporting procedure, ensuring that issues are dealt with efficiently and allow residents to gauge whether a noise is something that the council can help with.

The My Croydon smartphone app is available to download from iTunes and Google Play stores.

You can also report excessive noise by contacting the Pollution Enforcement team at the details below. Our services include:

 
Pollution service available Day Hours
Daytime office hours, tel: 020 8760 5483 Monday to Friday 9am to 5pm
Night duty officer, tel: 020 8726 6000

Sunday to Thursday

Friday and Saturday

8pm to 2am

8pm to 3am

24 Hour Emergency officer: for emergencies only, including prior assigned noise cases, car and house alarms, * tel: 020 8726 6000

Monday to Friday

Saturday and Sunday

5pm to 9am

3am to 8pm

Party Patrol Service operates May to September inclusive, tel: 020 8726 6000 Saturday Night 11pm to 3am

Emergency services

Our emergency service covers the following:

  • any 'on-going' noise case where the pollution team has issued an informal or statutory notice.
  • continuously sounding alarms
  • construction sites operating out-of-hours where the pollution team has issued a previous warning.
  • serious health and safety issues involving injury or death and the premises are regulated by the council
  • food poisoning out breaks are other serious food incidents
  • a live rat trapped in a residential property.
  • hazardous waste on private property.
  • major chemical incidents.
  • excessive smoke from bonfires affecting more than one person or affecting people with underlying health problems.
  • water penetration from a neighbouring property causing significant damage.
  • significant sewage incidents on private properties.

Noise the council cannot deal with

While the council's legal powers enable us to deal with unreasonable noisy activities, we cannot deal with noise that arises from people going about their normal, day-to-day activities in a reasonable manner such as:

  • noise that can be heard due to poor sound insulation, for example neighbours talking or walking on wooden or laminate floors
  • children playing in gardens or in the street
  • doors being closed
  • road traffic (other than vehicle alarms).

Contacts

Pollution Enforcement Team

Telephone: 
0208 760 5483
Address Line:

Development and Environment

Floor 10, Zone B

Bernard Weatherill House,

8 Mint Walk,

Croydon, CR0 1EA

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