The Local Government Association (LGA)-appointed review team found wide-ranging improvements in Croydon’s leadership, financial management, organisational culture, working with partners – and a new focus on listening to residents and customer care.
The peer review team’s report noted the scale and pace of change at Croydon since the Council’s well-documented historic financial and governance challenges began in 2020.
They found that the Executive Mayor’s Business Plan has set a clear direction and that: ‘The Council has an ambitious vision for the borough, with clear corporate priorities – namely ‘balancing the books, listening to residents and delivering good, sustainable services’, and restoring pride in Croydon – and is delivering steadily against them.’
Read the LGA Corporate Peer Challenge Final Report (PDF, 366KB).