Non-critical telephone services are now closed, including the reporting of missed bins. This is so we can focus resources on supporting the most vulnerable.  Please use online services or send us a message.

Contact us

Call: 020 8726 6000
Lines are open Monday to Friday 9am to 4pm.

If you need urgent support because of COVD-19

We have a dedicated helpline for residents who need urgent help as a result of COVID-19. Call: 020 8604 7787 – open Monday to Friday, 9am to 4pm.

If you're having trouble getting through, please complete this form.

After you've submitted the form, we will arrange a call to talk through your most urgent needs – such as food, medicine or other requirements.