Call us

From 5 December we will be sending out questionnaires to a selection of customers who contact us by telephone. It is really important that we listen to customers to use the feedback to improve our services. This is a pilot scheme which we will test for 6 months and then implement across the rest of our phone lines. Emails will be sent from no-reply@croydon.gov.uk.

020 8726 6000

Lines are open Monday to Friday 9am to 4pm

You can also call us on the numbers below

Services:

• bins and recycling: 020 8726 6200 
• revenues and benefits including council tax and housing benefits: 020 8726 7000 
• education and schools: 020 8726 6400
• housing: 020 8726 6100
• housing repairs council homes: 020 8726 6101
• planning: 020 8726 6800 
• building control: 020 8760 5637
• payments (24 hour): 0345 300 0614 
• registrars and electoral services (including births, marriages and deaths): 020 8726 6300
• children’s social care: 020 8726 6400 (for urgent child protection issues call 020 8255 2888)
• adult social care: 020 8726 6500
• transport, parking and streets: 020 8726 6000
• highway maintenance: 020 8726 6000

Out of hours calls 

To report an emergency outside of our working hours, call 020 8726 6000 and follow the instructions below:

1. make a service selection, for example: press 5 for Children's Services
2. listen to the message until you hear ‘If your call is an emergency, please wait and your call will be transferred’

For urgent housing repairs, see our emergency and out of hours repairs webpage.