The Corporate Debt Recovery Service is responsible for the recovery of all sundry debts owing to the Council in order to maximize cashflow in order to continue to provide services to our customers. We follow the Council’s Corporate Debt Recovery Policy to ensure a unified and consistent approach.
Sundry debts cover a wide range of services provided by the London Borough of Croydon to the Public, which include;
- Adult Social Care
- Business Improvement District Levy (BID)
- Commercial Rent
- Community Infrastructure Levy (CIL)
- Day Care
- Educational Penalty Fines
- Fraud administration penalties
- HMO Licensing and Default Works
- Planning Charges
- Respite Care
- Sheltered Housing
- Supported living
- Utilities etc.
Sundry debts are often referred to as General invoices or Oracle invoices and may be issued for a wide and varying range of services. If you have received an invoice, it may relate to a service you have requested or you were provided with by the Council. In order to enable us to continue to deliver a wide range of services to our residents, we are required to make a charge.
Examples of services that you might request and for which a charge would then be raised are;
- Accommodation charges and domiciliary care for the elderly
- Care Alarms
- Hire of Leisure facilities, e.g. Halls and/or football pitches
- Pest control/treatment
Alternatively you may receive an invoice to recover money/benefits you were not entitled to, or as the result of a legislative requirement or contractual agreement. Some examples for which an invoice might be raised are;
- Abandoned vehicles
- Business Refuse collection and bin hire
- Commercial rent payments
- Education Penalty Notice
- Housing property recharges
- Leases and Licenses
- Overpaid grant awards
- Planning inspection charges
Paying an invoice
Most invoices are payable immediately on the receipt of the invoice. Details of how and where to pay are printed on the reverse of every invoice under “How can I pay? and are also detailed below:
Call 0345 606 6683
Available 24 hours a day, select option 5 for Sundry Debt payments. You will need your customer and invoice number located on the top right hand side of your invoice for reference. There is no surcharge for debit cards and a surcharge of 1.65% if you pay by credit card.
Internet Via credit or debit card,
Select the “Pay for it” option on the front page and scroll through the A-Z of options to ‘General Invoice’ on the list of options. Select ‘General Invoice’ from the list of payment types. Please enter your customer and invoice numbers in the provided boxes.
If you think an invoice is incorrect or you are not sure why it has been sent to you, please contact us immediately. You may need to put your dispute in writing.
We will help with your enquiry but we may refer your query to the issuing department to make further checks. It is important you speak to us immediately so we can ensure that your dispute is resolved as soon as possible and to stop us taking possible legal action. Contact us on;
Tel: 020 8667 8460
Corporate Debt Recovery Service
London Borough of Croydon
Floor 5, Zone C
Bernard Weatherill House
8 Mint Walk
Croydon, CR0 1EA
What can happen if you don't pay an invoice?
- We will refer the outstanding sum to external Debt Collecting Agency for further action
- We will instruct legal services where appropriate to take you to Court to recover the debt. You will be liable for further costs
If you are experiencing financial difficulty and you are unable to make payment in full, you should contact the Corporate Debt Recovery Service immediately before the matter escalates. We would be happy to sign-post you to other organizations that offer help and debt advice.
Debts we do not deal with
There are certain debts we do not deal with, listed below;
- Council tax and business rates
Telephone: 020 8726 7000 (option 1)
- Housing benefit overpayments
Telephone: 020 8667 8246
- Housing rent – current and former
Telephone: 020 8726 6000
- Garage rents
Telephone: 020 8726 6000
- Parking fines
Telephone: 020 8726 7100