London Borough of Croydon

Welfare benefit advice service

What we do

Each year we assist hundreds of Croydon residents to claim extra benefits which can help towards regular costs such as fuel bills, healthier food, care, mobility and council tax. We can also give advice on 'one-off' payments to help with things like removal costs.

Welfare benefits hotline

We run a free phone telephone advice line: 0800 731 5920.

It only takes a few minutes to check whether you may be entitled to any benefits or, if you are already claiming, that you are getting all the right benefits at the correct level.

If you are not, we may be able to help you complete the appropriate forms or provide details of other organisations that may be able to help you.

The helpline is open on the following days:

Monday 2.00 - 7.00

Tuesday 3.00 - 4.30

Wednesday 11.00 - 2.00

Friday 9.00 - 12.00

There is also good advice and information on the Gov.uk website 

Benefit surgeries

We offer benefit advice to anyone aged 60 or over, council tenants in Croydon and children with disabilities living anywhere in Croydon.  We will also support tenants of Croydon Churches Housing Association.

The drop-in surgeries listed below are available to anyone living in the these areas:

  • Bensham Manor
  • Broad Green
  • Fieldway
  • New Addington
  • Shrublands Estate
  • Monks Hill
  • South Norwood
  • Thornton Heath
  • Whitehorse Manor.

Monday morning

Parchmore Youth & Community Centre: 10am - 1pm. Drop-in.

Crystal Centre: Children's disability service. By appointment only 8.30am - 5.30pm

Croydon Churches Housing Association (debt/budget advice only) by appointment 9am  to 1pm

Appointments for council tenants (from North and South Central housing area only) are available, see the contact details below

Monday afternoon and evening

Broom Road Practice - Dr Win/Dr Singh: 2pm - 4pm (fortnightly). By appointment only

Family Centre, Lilac House, Lilac Gardens, Shirley: 2pm - 4pm (fortnightly). By appointment only

Hotline: 2pm - 7pm

Tuesday morning

Appointments for council tenants (North housing area only) are available, see the contact details below: 10am - 12 noon. By appointment only

Whitehorse Practice: 10am - 12 noon. By appointment only

CESS - Adults with learning/physical disabilities: 10am - 12 noon. By appointment only

Croydon Churches Housing Association (benefits advice only) by appointment 10am to 1pm

Tuesday afternoon and evening

Brigstock Medical Practice: 2pm - 4pm. By appointment only

Welfare Benefits Hotline: 0800 731 5920: 3pm - 4.30pm

Wednesday morning

Timebridge Community Centre: 10am - 1pm. Drop-in

Hotline: 11am - 2pm

Old Lodge Lane Baptist Church - council tenants only: 10am - 12 noon. (alternate Wednesdays only) Drop in sessions

Appointments for council tenants (from South Central housing area only) are available, see the contact details below

Wednesday afternoon and evening

New Addington District: 2pm - 4pm. By appointment only. (East district housing tenants only)

Eversley Medical Centre: 2pm - 4pm. By appointment only

Appointments for council tenants (from South Central housing area only) are available, see the contact details below. 2pm - 5pm

Thursday morning

New Addington District: 10am - 12 noon. By appointment only. (East district housing tenants only)

Parchmore Youth & Community Centre: 9.30am - 12 noon. By appointment only

Thornton Heath Health Centre: 10am - 12 noon. By appointment only

CESS - Adults with learning/physical disabilities: 10am - 12 noon. By appointment only

Greenside Surgery - Dr Cambridge: 10am - 12pm (fortnightly). By appointment only

Crystal Centre: children's disability service. By appointment only 8.30am - 1pm

Thursday afternoon and evening

South Norwood Hill Medical Centre: 1pm - 3pm. By appointment only

Appointments for council tenants (from north housing area only) are available, see the contact details below. 2pm - 4pm

Sickle Cell & Thalassaemia Centre: direct referral from the centre to our advisor, see below for contact details

Friday morning

Hotline 9am - 12 noon

No afternoon or evening service available

Contacts

Addington District Housing Office

Department: 
Housing
Telephone: 
020 8726 6100
Address Line:

90 Central Parade

New Addington

Croydon

CR0 0JB

Broom Road Practice

Job Title: 
Dr Win/Dr Singh
Telephone: 
020 8777 5511
Address Line:

23 Broom Road

Shirley

CR0 8NG

CESS

Telephone: 
020 8255 5459
Address Line:

Chatsworth Hall

Chatsworth Road

CR0 1HE

Crystal Centre

Telephone: 
020 8274 6850
Address Line:

47 St James Road

Croydon

CR0 2UR

Eversley Medical Centre

Telephone: 
020 8684 1172
Address Line:

501 London Road

Thornton Heath

CR7 6AR

Greenside Medical Practice

Telephone: 
020 8240 0072
Address Line:

88 Greenside Road

Croydon

CR0 3PN

Welfare benefits advice - north housing area

Telephone: 
020 8726 6100 ext.61680

Job Centres

Department: 
Finance and IT
Telephone: 
020 8700 8300
Address Line:

17-21 Dingwall Road

CROYDON

Surrey

CR9 2NT

Lilac House

Telephone: 
020 8777 2119
Address Line:

34 Lilac Gardens

Shirley

CRO 8NR

New Addington Community Centre

Telephone: 
01689 843219
Address Line:

Central Parade

New Addington

CR0 8JB

Old Lodge Lane Baptist Church

Telephone: 
020 726 6000 ext 6180
Address Line:

Reedham Park Avenue

Purley

CR8 4BQ

Parchmore Youth & Community centre

Telephone: 
020 8653 8998
Address Line:

55 Parchmore Road

Thornton Heath

Croydon

CR7 8LY

Sickle Cell & Thalassaemia Centre

Telephone: 
020 8251 7247
Address Line:

316/320 Whitehorse Road

Thornton Heath

CR0 2LE

South Norwood Hill Medical Centre

Telephone: 
020 8771 0742
Fax: 
020 8771 6097
Address Line:

103 South Norwood Hill

South Norwood

SE25 6BY

Timebridge Community Centre

Telephone: 
01689 841688
Address Line:

Fieldway

New Addington

CR0 9AZ

Welfare benefits hotline

Telephone: 
Freephone 0800 731 5920

Whitehorse Practice

Telephone: 
020 8684 1162
Fax: 
020 8665 1454
Address Line:

87 Whitehorse Road

West Croydon

CR0 2JJ

Downloads

Help downloading files