London Borough of Croydon

Moving or bus lane contraventions

To appeal or make a representation against a penalty charge notice (PCN) for a moving contravention, (for example failing to drive in the correct direction, or using a route restricted to certain vehicles such as a bus route) you can do so within 14 days of the PCN being issued, by using our PCN appeals service.

When you contact us, include your residential address and your PCN reference number so that we can deal with your enquiry more efficiently.

What happens next

If we accept your reasons for disagreeing with the PCN, we will cancel it and you will not have to pay anything.

If we reject your representations, you can:

  • pay the discounted fee, provided that your objection was received within 14 days of the PCN
  • pay the full fee if your objection was received outside of the discount period but within 28 days of the PCN
  • appeal to the Independent Parking and Traffic Adjudicators on specific grounds within 28 days of the notice of rejection being delivered

The adjudicator's decision

The adjudicator's decision will be binding for both you and the council. The adjudicator may award costs if the case is considered frivolous or vexatious.

If your appeal is unsuccessful, the full charge will be payable.

About the parking and traffic appeals service

The parking and traffic appeals service is a free of charge independent organisation. An experienced lawyer will look into your case. You can go to the hearing in person or appeal by post. You can write to us regarding a PCN appeal with your reasons, to the address at the bottom of this page.


Penalty charge section

Address Line:

Parking Services

PO Box 1462

Croydon CR9 1WX