We are improving our site by involving residents.
Help us continue to improve by giving your feedback
We usually aim to respond to all messages within five working days, though it may currently take longer due to high demand
If your enquiry was about council tax, current response times could be up to 20 days.
There are currently delays to bin collections due to HGV driver shortages. Find out more about waste and recycling collection problems.
Your collection may be later than usual. If your collection is missed, leave your bins at your normal collection point. We will try to return, but you may have to wait until your next scheduled collection. Thank you for your patience.
Please note: If your bin non-presentation dispute has not been reported within 2 working days of your collection date you will not receive a response and will need to wait until your next collection date.
Due to high demand for new bins we ask that you remain patient whilst your order is being processed. We are currently working to reduce wait times.
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Send feedback directly to the content team using our website feedback form
You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site.