We aim to resolve reported issues within 10 working days. In some instances, it may take longer to resolve.

Pothole repairs and defects

This includes reports such as broken manhole covers, loose or raised kerbs, damaged verge, cracked or raised paving, damaged posts, and bollards. 

Report potholes and road damage

Drainage and flood management

You can report problems such as street flooding, blocked gullies, or missing gully grating. 

Report a drainage problem

Spillages

We deal with spillages such as oil, concrete, paint, tar, and other chemicals. 

Report a spillage

Obstructions

You can report obstructions on the highway such as building materials, skips, overhanging vegetation, and other obstructions.

Report an obstruction

Street furniture

Street furniture includes: traffic barriers, benches, bollards, post boxes, phone boxes, traffic lights, road signs, bus stops, grit bins, tram stops, taxi stands, public lavatories, fountains, watering troughs, memorials, and litter bins. 

We aim to resolve reported street furniture issues within 5 working days. In some instances, it may take longer to resolve.

Report a problem with street furniture

In the event of an emergency

In an emergency please contact 0208 726 6000.  

You can also email HighwaysMaintenance@croydon.gov.uk – this inbox and reports are being monitored daily. You may not receive an immediate response so please only use for non-emergency issues.

Please report non-emergency defects or reports through the Don’t Mess With Croydon app. These reports are being monitored daily and you will receive a response in due course.

Street lighting problems

Road and pavement problems on red routes (managed by TfL) 

  • Report a problem on a red route - such as road works, road defect, obstruction, dumped rubbish, parking, traffic lights, street lighting, street signs, street furniture, abandoned vehicles.

Highway management

Croydon Council is responsible for the managing and maintaining of the highway assets falling within its 725km of public road network. It is responsible to ensure the highway assets are fit for purpose and able to fulfil their functions in an efficient and sustainable manner.

The highway assets management plan, available to download below, outlines how this is undertaken.

For information on development related works, please contact the Highways Development team using the details below. You can also visit our Highways Development – S278/38 Agreements webpage to read more.

Downloads

Reactive maintenance works: DfT pothole fund (Doc, 19 KB)

Reactive maintenance works: DfT pothole fund spending (Excel, 19 KB)

Highways maintenance

Address

Highways maintenance team, Floor 6, Zone C, Bernard Weatherill House, 8 Mint Walk, Croydon CR0 1EA , United Kingdom