Household Support Fund (HSF)

The Household Support Fund can help if you are facing hardship or crisis and you are on a low income.

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The scheme provides support, such as vouchers, wherever possible, rather than cash grants. Funding is provided by the UK Government to Local Authorities to directly help those who need it the most.

Targeted support funding has been allocated to some key areas in the council, such as Adult and Children's Social Care, Council Tax and Education. These services will contact residents directly.

Household Support Fund (HSF) is now closed 

The HSF is now fully spent and closed to new applications. If you applied between 13 December 2025 and 8 March 2026, we will still process your application where funding allows. We will contact you to let you know whether your application has been successful or not. 

Please continue to check our website for updates on the new Crisis Resilience Fund, which will replace the HSF. Information about how to apply, and what support is available, will be published soon. 

Who can apply

Funding is aimed at anyone who's vulnerable, in crisis or hardship, and cannot pay for essential items. You do not need to be receiving benefits to get help. If you get benefits, they will not be affected if you get a payment from a Household Support Fund scheme.

To be eligible for this fund, you must:

• live in Croydon
• be over 18 years of age

Priority will be given to first time applicants, who are not eligible for other types of help.

How the fund can help

The fund can help your household meet living costs.  You can apply on a case-by-case basis for help in the following areas:

Financial assistance

Including:

• top-ups for pre-paid energy and water meters
• assistance with energy and water bills debts
• food vouchers
• housing support (in exceptional circumstances, excluding mortgage payment)

Before you apply

Please read the following information carefully. Your application may be delayed if we do not have the correct details.

You do not need to be in receipt of benefits to receive the Household Support Fund. If you are receiving benefits, this will not impact your claim or any future claims.

What you will need for your application

You will need to provide evidence of low income and crisis or hardship to help us assess your application. Documents can be uploaded in PDF format, scanned format, screenshots, or photographs. Evidence is required for anyone in the household over 18 years old, including joint bank accounts. This will help us to assess your application.

Food

If you are applying for food vouchers, you will need to provide:

• a bank statement showing your current balance (this can be a mini statement from a cash machine)

Emergency gas or electric top-up

If you are applying for emergency fuel top-up, you will need to provide:

• a bank statement showing your current balance (this can be a mini statement from a cash machine)
• when you will receive your next universal credit or wage payment

Gas, electric, or water bills

If you are applying for help with your gas, electric, or water bills debt, you will need to provide:

• one month's bank statement
• one month's proof of income
• your most recent bill(s)

Household costs

If you are applying for help with household costs, you will need to provide:

• one month's bank statement
• one month's proof of income

After you have applied

Application turnaround time is up to 2 weeks. 

We will use the following criteria to assess your application:

• priority will be given to first time applicants, those not eligible for other types of help
• evidence of a low income, a crisis or hardship
• risk of escalation (including referral from statutory services), and
• an identified need, for example, vulnerability disability, health issue, carer, children
• support with housing costs will only be provided in exceptional circumstances
• additional discretion can be applied in exceptional circumstances
• it will not be awarded for ongoing housing costs or unsustainable tenancies
• it will not be awarded to provide mortgage support

You will be notified by email or letter if your application is successful. The email or letter will include all details on how your grant will be paid.

Further support 

• Croydon Healthy Homes
• Financial support and advice
• Help with the rising cost of living
• Get help paying your Council Tax