Private Sector Housing - Damp, condensation and mould

Landlords have different ways to respond to a damp and mould report depending on the cause and urgency of the problem.

We expect the landlord to act within 2 guide times:

• in an emergency, they should visit within 24 hours
• for routine issues,t hey should visit within 5 days

Landlords should read find out what is causing damp and mould in your home if they are not sure what the problem is or how to deal with condensation or black mould in the home.

Further guidance for private and social tenants

• Guidance from Citizens Advice on responsibilities of social landlords and actions to take if damp is not addressed
• Guidance from Citizens Advice and Shelter UK and on responsibilities of private landlords to address damp or mould.
• What to do if your landlord refuses to take action (including template letters for the tenant to raise concerns)