Damp and mould

We are committed to addressing reports of damp and mould within our properties.

For privately rented properties visit damp, condensation and mould pages for privately rented properties.

Damp and mould

Damp and mould in your home can be frustrating and overwhelming. It not only affects your health but also the appearance of your home. However, we are here to help. From identifying the source of the damp and mould, to taking preventative measures, we are here to guide and support you.

Reporting damp or mould

Don't hesitate to reach out to us to report an issue or for assistance. To contact our new specialist team, email dampandmould@croydon.gov.uk.

After you have reported it

Once you have contacted our team, we will send out a specialist contractor to neutralize the mould within your home. We will then work with you to develop a tailored plan to address the specific issues in your home. Our team of experts will visit you to conduct a thorough inspection and assessment of the problem to determine the best course of action.

We understand that every situation is unique, and that's why we will customise our approach to fit your specific needs. If additional work is required, we will explain all the options available to you and work with you to determine the best course of action.  This may include implementing preventative measures such as improving ventilation, fixing leaks, or addressing any structural issues that may be contributing to the problem.

Our goal is to not only address the immediate problem but also to prevent it from recurring in the future. We will take care of the problem professionally and efficiently, so you can have peace of mind knowing that your home is safe and healthy again.

Potential causes of damp and mould

Damp and mould can be caused by a variety of factors, and it can be difficult to pinpoint the exact cause without a proper inspection. Some common causes include:

  • High humidity levels in the home, which can be caused by poor ventilation or a lack of air circulation
  • Leaks or water damage, such as from a leaky roof or a broken pipe
  • Condensation, which can occur when warm air meets cold surfaces
  • Rising damp, which is when ground moisture is absorbed into the walls of the building
  • Structural issues, such as poor insulation or a lack of proper drainage

It's important to note that damp and mould can also be caused by a combination of these factors, and it may take some investigation to determine the root cause.

What small steps you can take

Here are some tips to help prevent damp and mould in your home.

1. Improve ventilation

Make sure your home has enough ventilation to allow moisture to escape. Use extractor fans in the kitchen and bathroom, and open windows, when possible, to allow fresh air to circulate.

2. Identify and report leaks

Regularly check your home for leaks, and report any that you find as soon as possible. This includes checking pipes, roofs, and gutters for any signs of damage.

3. Keep an eye on potential problem areas

Be mindful of areas in your home that are prone to damp or mould, such as bathrooms and kitchens. Keep an eye out for any signs of damp or mould and report immediately.

Repairs - council homes

51.371694353141, -0.098737478256226


Floor 2, Zone D, Bernard Weatherill House
8 Mint Walk
Croydon CR0 1EA
United Kingdom