London Borough of Croydon

Single Point of Contact for Early Help & Children’s Social Care

For enquiries and referrals relating to children and young people at risk of harm or where you require support in agreeing an Early Help offer. Whether a safeguarding or early help response is needed, the Single Point of Contact is here to help.

The Single Point of Contact is made up of the Multi-Agency Safeguarding Hub (MASH) and practitioners from Early Help.

The new Single Point of Contact offers:

  • Simpler access to advice and support
  • Ensures a prompt response when children or young people are considered to be at risk
  • Supports practitioners in agreeing an Early Help offer for children and young people.

Information for other local authorities

Urgent referrals in relation to child protection

In an emergency, or if you believe a child is at immediate risk of harm call the police on 999.

Monday to Friday, 9am – 5pm

Urgent child protection matters needing immediate attention Tel: 0208 255 2888

This will connect you to the Single Point of Contact team and after some basic details are taken from you, you will be transferred to a social worker who will discuss the concerns with you and if necessary start child protection processes. This line is for urgent child protection matters only that require a same day intervention from a social worker.

Professionals with safeguarding responsibilities: you will also need to follow this call up by emailing a completed referral form within three hours after the call (see below for form and email address).

Professionals’ consultation line Tel: 0208 726 6464

Professionals can contact the Single Point of Contact’s consultation line for advice, provided that the case is not allocated to another social worker and the child lives in the Croydon area.

Out of hours

Our emergency social work service is for urgent child protection matters that cannot wait until the next working day Tel: 0208 726 6400

Ask to speak to the out of hours team. You will be put through to an operator who will take basic information and then pass this on to the Single Point of Contact or our Out of Hours team.

Non-urgent referrals

This section relates to non-urgent safeguarding and child in need concerns.

We want to make sure children get the service they need as quickly as possible. To do this we need to have the best possible information.

Members of the public

If you are worried about a child or young person phone the Contact Centre on 0208 726 6400.

Professionals with safeguarding responsibilities

Please follow these steps:

Step 1: Consider what level of intervention is needed

We know that it is sometimes difficult to decide the appropriate point of intervention. To help you to determine levels of need when making your own assessment, please refer to the early help and staged model of intervention descriptors at: or the Croydon Safeguarding Children Board Threshold Guidance.

Step 2: Consider if Early Help is appropriate

If your request is for practical family or parenting support then an Early Help Assessment and a team around the family approach needs to be considered. The Early Help Assessment is a holistic assessment used to identify the strengths and challenges the family are facing.

For more information on the early help offer or advice, log on to or email

If having considered these option you still feel that a referral is necessary then make a referral to Single Point of Contact with as much information as possible so a decision can be made about the next steps. We will notify you I writing of the outcome of your referral. You will find the referral form and email address further down this page.

Step 3: Obtain consent – unless there is a good reason not to

It is important that the referrer gains consent from the parents or carer to make a referral, otherwise the Single Point of Contact may be limited in what checks can be undertaken.

Unless there is a good reason to share information without consent i.e. child protection enquiry or public protection matter, consent will always be sought from adults who hold parental responsibility for them. We ask our partners, where appropriate, to discuss intended referrals about children with adults who hold parental responsibility prior to making a referral. Our referral form asks professionals to confirm that this has been done, please be aware that in may not be possible to progress referrals without consent.

Complete a referral form

Single Point of Contact safeguarding referral form (online)

Single Point of Contact safeguarding referral form (downloadable)

Early help assessment form

Email referral forms to the Single Point of Contact

GCSX secure e-mail:

Don’t have a secure email/ egress secure? Email:


Behaviour change theory > make it easy 


Child protection

0208 255 2888

Multi-agency Safeguarding Hub (MASH)

0208 726 6400
Out of hours: 
0208 726 6400 (ask for out of hours team)
Address Line:

Bernard Weatherill House

8 Mint Walk



Office Hours: 
Sunday: Closed
Monday: 9:00-16:00
Tuesday: 9:00-16:00
Wednesday: 9:00-16:00
Thursday: 9:00-16:00
Friday: 9:00-16:00
Saturday: Closed


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