London Borough of Croydon

Multi Agency Safeguarding Hub (MASH)

The Multi-agency Safeguarding Hub (MASH) is the Local Authority’s ‘front door’ to manage all child protection referrals and to consider the most appropriate support available for families in need of help.

The aim of Croydon's Multi Agency Safeguarding Hub (MASH) is to provide safer outcomes for children, who are referred to them.

The MASH is made up of co-located staff from Children’s Social Care, Police Public Protection Desk, Health, Education, Youth Offending Service, Early Intervention and Support Services, Youth Services and Probation.

The MASH take referrals Monday to Friday, 09:00 - 17:00 and is based in Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA.  

Urgent referrals in relation to child protection

In an emergency, or if you believe a child is at immediate risk of harm call the police on 999.

If you believe that urgent action is required, in relation to a child protection matter, phone the MASH on 0208 239 4307.  This will connect you to the MASH team and after some basic details are taken from you, you will be transferred to a Social Worker who will discuss the concerns with you and if necessary start child protection processes. This line is for urgent child protection matters only that require a same day intervention from a social worker. You will need to follow this up by sending an electronic referral within three hours after the call.

For urgent calls out of hours (17:00 – 09.00) please contact the same number (0208 726 6400) and ask to speak to the out of hours team. You will be put through to an operator who will take basic information and then pass this on to MASH or our Out of Hours team.

You can complete the Online MASH referral form.

If you are struggling to complete the online referral form, you can use the Microsoft Word version which you can ‘save and send’ to MASH using: MASH referral form [124.0KB]

Before Making a MASH Referral

This section relates to non-urgent safeguarding and child in need concerns

We want to make sure that children get the service they need as quickly as possible, to do this we need to ensure that we have the best possible information.

We know that it is sometimes difficult to decide the appropriate point of intervention. To help you to determine levels of need when making your own assessment, please refer to the early help and staged model of intervention descriptors at: https://www.croydon.gov.uk/healthsocial/families/ccfpartnership/early-help or the London Child Protection Procedures Threshold guidance at: http://www.londoncp.co.uk/files/revised_guidance_thresholds.pdf.

The MASH does operate a consultation line which professionals can contact for advice, provided that the case is not allocated to another social worker and the child lives in the Croydon area.

The consultation line number is 02087266464.

If your request is for practical family or parenting support then an Early Help Assessment and a team around the family approach needs to be considered. The Early Help Assessment is a holistic assessment used to identify the strengths and challenges the family are facing.

For more information on the early help offer or advice, log on to www.practitionerspacecroydon.co.uk or email earlyhelp@croydon.gov.uk

If having considered these option you still feel that a referral is necessary then make a referral to Mash with as much information as possible so a decision can be made about the next steps. We will notify you I writing of the outcome of your referral.

You can complete the Online MASH referral form.

Do I need to obtain consent before making a referral to MASH?

It is important that the referrer gains consent from the parents or carer to make a referral, otherwise MASH may be limited in what checks can be undertaken.

MASH is a single point of contact for professionals and members of the public seeking advice, information and/or who need to make a referral for a child/young person in need of help or protection.

Unless there is a good reason to share information without consent i.e. child protection enquiry or public protection matter, consent will always be sought from adults who hold parental responsibility for them. We ask our partners, where appropriate, to discuss intended referrals about children with adults who hold parental responsibility prior to making a referral. Our referral form asks professionals to confirm that this has been done, please be aware that in may not be possible to progress referrals without consent.

Contacts

Child protection

Telephone: 
020 8726 6400 (24 Hours)

Multi-agency Safeguarding Hub (MASH)

Telephone: 
0208 726 6400
Out of hours: 
0208 726 6400 (ask for out of hours team)
Address Line:

Bernard Weatherill House

8 Mint Walk

Croydon

CR0 1EA

Office Hours: 
Sunday: Closed
Monday: 9:00-16:00
Tuesday: 9:00-16:00
Wednesday: 9:00-16:00
Thursday: 9:00-16:00
Friday: 9:00-16:00
Saturday: Closed

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