London Borough of Croydon

In response to the Government's National Strategy for Carers and the anticipated changes to the law on carers' rights which came into force in April 2015, we developed the Croydon Carers Strategy 2011-16. Our aim is to help carers:

  • find services that they need easily
  • make more choices for themselves
  • have more control over their lives
  • improve their own health and well-being.

Who is a carer?

A carer looks after a family member, friend or neighbour who needs their help due to illness, disability or old age. A carer can be a child or an adult, and the person you care for can be a child or an adult.

Recognising yourself as a carer can help you get the advice and support you need to look after yourself and continuing caring as long as you wish to.

Information, advice and support for carers

Croydon Council helps fund a number of voluntary sector carer support services, including the Carers’ Information Service (runs the Carers Support Centre), Croydon Mencap, Help for Carers Croydon, Horizon Care, Mind in Croydon, Parents in Partnership and Young Carers Project.

Carers Support Centre

The Carers Support Centre is the one-stop shop for carers in Croydon. Run by the Carers’ Information Service, carers can drop in Monday to Friday, 10am - 4pm for information, advice and support. You can find the Centre on George Street in Croydon town centre, opposite George Street tram stop:

Visit: Carers Support Centre on 24 George Street, Croydon CR0 1PB

Call: 020 8649 9339, option 1



How To... a Guide for Carers in Croydon

How to… a Guide for Carers in Croydon is a series of 11 factsheets produced by the Carers’ Information Service, bringing together everything you need to know as a carer in Croydon. Download the series.

Caring for a child or young person with a disability or special educational needs

Parents in Partnership provides information, advice, one-to-one support and representation to families with children aged 0-25 with special educational needs and/or disabilities. Call on 020 8663 5626 or email

To find out what’s available locally for children and young people with special educational needs or disabilities, visit the Croydon Local Offer

Young carers (carers aged 7 - 25)

Young Carers Project (Off the Record) supports young carers aged 7 - 25 years in Croydon. Services include information and advice, emotional support, trips and activities, educational support, counselling, family support and monthly groups. Call 020 8649 9339 (option 2) or email

Other organisations

Advice Services Croydon (run by Age UK Croydon) provides a information, advice and support services for people living in Croydon. Call on 020 8686 0066 or email

Alzheimer’s Society Croydon provides information, advice and support to people with dementia and their families and carers, including dementia advisers, dementia support workers, carer workshops, peer support, cafes and Singing for the Brain. Call on 020 8653 2818 or email

Carers Assessments

Under the Care Act 2014, carers can receive a Carer’s Assessment of their own support needs. The assessment looks at how your caring role affects your wellbeing. Visit the Carers’ Information Service website for further information.

Help for Carers Croydon has been commissioned by Croydon Council to carry out Carer's Assessments for carers aged 18 and over caring for an adult living in Croydon. Contact Help for Carers on 020 8663 5664 or email to request an assessment.

Parents or carers of a disabled child or young person can receive a Carer's Assessment under the Children and Families Act 2014 from the 0-25 Special Educational Needs and Disabilities (SEND) team on 020 8726 6400.

Financial help

Carer’s Allowance is the main benefit for carers. Find out more information and how to apply on the Gov.UK website.

To help you work out what financial support you and the person you care for may be entitled to, Turn2Us has an online benefits calculator and grant finder.

If you need benefits advice, the Croydon Welfare Rights Team (0800 731 5920) provides a welfare benefits hotline and regular advice surgeries for carers at the Carers Support Centre.

Support for the person you care for

If you care for an adult, you can ask Croydon Adult Social Care to assess their support needs. See the adult social care section for more information.

If you care for a disabled child with substantial support needs, visit the Children with Disabilities section.

Breaks from caring (respite)

When you are caring for someone, having a break is vital to your wellbeing. If you need a break, you can arrange respite (replacement care for the person you care for) privately, through friends and family or via the council. For information on council-funded respite, see the respite section.

Help for Carers free respite allocation

Help for Carers provides up to 50 hours of one-off free respite for carers of adults in Croydon. To be eligible, carers must work or live in Croydon and not be in receipt of any social care services from Croydon Council. Contact Help for Carers on 020 8648 9677 or email

Looking after your health

It’s vital to look own health whilst caring, so let your GP know you are a carer. Your GP may be able to offer additional support, such as keeping a closer eye on your overall health, offering more appointment flexibility and directing you to local carer services. For more information about GP support for carers, visit the Carers’ Information Service website.

If the person you care for would be at risk if you fell ill, or if you receive Carer’s Allowance, you are entitled to the free NHS flu jab. Ask your GP or pharmacist for more information.

It can be a struggle to eat and sleep well whilst caring, but looking after yourself can help your mood and overall health. Visit the NHS Choices website or speak to your GP for healthy lifestyle advice.

If you are struggling with your mental health, speak to your GP and explain how caring affects your mental wellbeing. You can also access six free counselling sessions via the Mind in Croydon Carers Counselling Service (020 8763 2064).

Peace of mind and preparing for emergencies

Croydon Council’s Croycare service can provide up to two hours of replacement care for the person you care for in an emergency. Call 020 8654 7166 (CarelinePlus) or email to register.

The Carers’ Information Service produces an emergency card with details of who to contact if you cannot provide care, giving you more peace of mind. Pick up a card for free at the Carers Support Centre.   


Social services for adults

020 8726 6500
020 8760 5797
Address Line:

Bernard Weatherill House

8 Mint Walk



Welfare benefits hotline

Freephone 0800 731 5920

Carers' Support Centre

020 8649 9339 option 1
Address Line:

Carers Support Centre

24 George Street

Croydon CR0 1PB


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