Pest control treatments

We work in partnership with Southwark council as our pest control contractor to provide:

• 24 hour emergency call out for live rats trapped inside the property, with 4 hour response time; if a live rat is not visible in the property, for example if you have seen rat droppings, or a rat has left the property at the time of your call, the emergency call out time will not apply
• the ability to offer Saturday appointments
• treatment to eradication (subject to recommendations of Southwark Pest Control are being followed) – this includes proofing works, where these are required, being carried out by the owner or occupier of the property as Southwark does not carry out these works).

Request pest control help online.

We can treat the following pests.

• ants
• bed bugs
• cockroaches
• fleas
• mice
• rats
• squirrels
• wasps

Visit British Pest Control Association for an A to Z list of pests and advice on how to deal with a pest problem.

Pest control charges

We provide treatment for rat infestation to all residential properties in the borough where the rat is inside or outside the home (some services are chargeable).

If you are a tenant of Croydon council, some pest treatments may be provided free and some will be chargeable. If you are a private tenant or owner occupier, there will be a charge for all treatments. Full details of the charges made are below.

You do not have to use Croydon's pest control service, you can get quotes from other contractors. Services offered by other companies cannot be booked through the council.

All prices include VAT

Call out fee

A minimum call out fee of £29.63 to cover an initial visit and inspection is payable before the technician will visit. Any additional amount due (depending on the service requested) above this must be paid by cheque or cash when the technician arrives. The callout fee is not refundable and must be paid whether or not you proceed with treatment.

Property sizes

Prices are based on an average-sized property of up to 4 bedrooms. Larger properties and hostels, hotels or residential homes will be subject to survey and a separate quotation will be provided before treatment.

Pest control prices for council tenants and private residents

Benefits discount

A 25% discount will be given on all treatments apart from rats within the house for people in receipt of qualifying benefits. The cost of treatment for rats is already subsidised by over 50%. In order to qualify for this discount customers should produce proof of their benefits to the pest control technician before treatment is commenced. Acceptable evidence is formal notification of the entitlement or a print-out of an online account. 

Qualifying benefits include:

• Income support
• Income-based Jobseekers’ Allowance
• Disability Living allowance

You must request the discount when booking the treatment.

Preparing to treat bed bugs.

For bed bug treatment to be effective, it is essential that some preparation is carried out before treatment starts.  Read the leaflet below and follow the guidelines under ‘what do I have to do before treatment?’ before your appointment.  If this preparation is not carried out the treatment may not proceed, which will result in a delay in the pests being eradicated from your home.

Treatment of bed bugs at your property

Pest identification and advice

If you bring or send us a sample of any insect pest you may have, we will do our best to identify it and give advice on how to treat the infestation. We may not always be able to identify pest samples that are given to us.

We also have a range of leaflets giving useful information and advice on most of the commonly occurring pests.