COVID-19 

Due to COVID-19, currently we are only able to provide a treatment service for rats. This is an emergency service only, where there are live rats in a property.

All requests submitted will be assessed. Requests that are not assessed as emergencies will be responded to when normal service resumes. 

We are working closely with our contractor to ensure the safety of staff and residents, as we all consider the current situation and the effect of the new Tier 4 restrictions. We will keep this page updated with the current information about this service.

When booking pest control services, all customers will be asked the following questions about the residents within the property:

• Is anyone in the property self-isolating due to the Coronavirus or shielding as extremely vulnerable.
• Is anyone in the property exhibiting symptoms of the Coronavirus; this includes a new continuous cough, a high temperature and a loss of, or change in, your normal sense of taste or smell (anosmia).
• Is anyone in the property is clinically vulnerable, but has not been asked to shield, for example, the home of someone over 70

If necessary, an individual risk assessment will be carried out by the pest control contractor before any works can go ahead. Additional precautions may be necessary to protect both the occupants and the pest control operatives.
 

Pest control treatments

We work in partnership with Southwark council as our pest control contractor to provide:

• the ability to offer Saturday appointments
• treatment to eradication (subject to recommendations of Southwark Pest Control are being followed) – this includes proofing works, where these are required, being carried out by the owner or occupier of the property as Southwark does not carry out these works).

Complete the Application below to request a callback

Pest control charges

We provide treatment for rat infestation to all residential properties in the borough where the rat is inside or outside the home (some services are chargeable).

If you are a tenant of Croydon council, some pest treatments may be provided free and some will be chargeable. If you are a private tenant or owner occupier, there will be a charge for all treatments. Full details of the charges made are below.

You do not have to use Croydon's pest control service, you can get quotes from other contractors. Services offered by other companies cannot be booked through the council.

All prices include VAT

Call out fee

A minimum call out fee of £30.22 to cover an initial visit and inspection is payable before the technician will visit. Any additional amount due (depending on the service requested) above this must be paid by debit or credit card when the technician arrives. The callout fee is not refundable and must be paid whether or not you proceed with treatment.

Property sizes

Prices are based on an average-sized property of up to 4 bedrooms. Larger properties and hostels, hotels or residential homes will be subject to survey and a separate quotation will be provided before treatment.

Pest control prices for council tenants and private residents

Benefits discount

A 25% discount will be given on all treatments apart from rats within the house for people in receipt of qualifying benefits. The cost of treatment for rats is already subsidised by over 50%. In order to qualify for this discount customers should produce proof of their benefits to the pest control technician before treatment is commenced. Acceptable evidence is formal notification of the entitlement or a print-out of an online account. 

Qualifying benefits include:

• Income support
• Income-based Jobseekers’ Allowance
• Disability Living allowance

You must request the discount when booking the treatment.

Preparing to treat bed bugs.

For bed bug treatment to be effective, it is essential that some preparation is carried out before treatment starts.  Read the leaflet below and follow the guidelines under ‘what do I have to do before treatment?’ before your appointment.  If this preparation is not carried out the treatment may not proceed, which will result in a delay in the pests being eradicated from your home.

Treatment of bed bugs at your property