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Emergency contacts
Council services
| Service | How to contact | When you should contact them |
| Contact Centre | 020 8726 6000 Monday to Friday, 9am to 4pm | For general inquiries, reporting missed bins due to weather, checking library or Warm Space hours. |
| Emergency out-of-hours | 020 8726 6000 (listen for prompts for emergency teams) | Reporting urgent, safety-critical council emergencies (for example, structural danger from ice or snow) outside of office hours. |
| Housing repairs (council tenants only) | 020 8726 6100 Or use the online tenant portal | Reporting heating breakdowns, boiler failures, or frozen pipes. |
| Adult services (emergency duty team) | 020 8760 5498 (out-of-hours) 020 8726 6000 | If you are deeply concerned about the immediate social care or welfare needs of a vulnerable adult during a freeze. |
Utilities
| Service | How to contact | When you should contact them |
| Thames Water | 0800 714 614 Leakline 0800 316 9800 Customer Service | To report a burst water main in the street or ask for advice on frozen external water meters. |
| SES Water (Sutton and East Surrey) | 01737 772000 | For clean water supply dropouts or water leaks if your property is in the southern zones of Croydon supplied by SES. |
| SGN (SGN Gas Network) | 0800 111 999 (24 hours) | Call immediately if you smell gas, suspect a carbon monoxide leak, or lose your mains gas supply. |
| UK Power Networks (power cuts) | 105 (Freephone) | To report a power cut or low-voltage infrastructure issues caused by heavy snow or winter storms. |
| StreetLink | 0300 500 0914 or visit streetlink.org.uk | To alert outreach services to a rough sleeper so they can be offered emergency accommodation during freezing weather. |
Health advice
| Service | Telephone | When you should contact them |
| NHS 111 | Call 111 or visit 111.nhs.uk | For non-life-threatening medical advice, hypothermia concerns, or finding an open local pharmacy for medication. |
| Emergency out-of-hours | 999 | Call 999 immediately for life-threatening health emergencies or dangerous traffic accidents. |
Get extra help: join the Priority Services Register
You may be able to join the Priority Services Register if you:
- are older
- have a disability
- have a long-term health condition
- rely on medical equipment
The register provides additional support from energy and water providers during emergencies or service interruptions.