London Borough of Croydon

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Advice and guidance

It is important for parents and young people to be able to find the advice and guidance that they need. In Croydon there are different organisations that can offer impartial help that is reliable and useful.


SENDirect has worked in partnership with other organisations to bring together and create a directory of information and services that may help to support you and your family. Please visit for more information.

Parents in Partnership

Parents in Partnership parent forum aims to enable and empower you to feel able to engage in local consultations and make representations at our parent forum meetings with professionals. We provide training and support and offer financial payment for attending meetings on the forums behalf. Services are available free of charge to parents of children and young people with a special need or disability living in Croydon. They can help you if your child or young person is between 0 - 25 years old.

Family link workers support families on an individual basis, providing information and coordinating services when families feel stuck. They will also provide emotional support, make referrals and liaise with services on the family's behalf.

For further information please contact Jane Poulter tel: 020 8663 5626, email:

Family Lives parent groups, April - July 2015

Family Lives is an independent national charity. They offer free and confidential group and individual face-to-face or telephone support to help make family life less stressful! Parents can phone 01707 630105 or email for more information or to book a place on a parenting group.


The service provides:

  • impartial and confidential advice and information for your child's special education needs or disabilities around education, health and social care
  • support with understanding reports and letters, attending meetings and preparing for assessments and reviews
  • information and signposting to support services in your area
  • support with preparing for adulthood
  • impartial independent mediation and disagreement service, resolution service.

How can you get in touch with an independent supporter?

Carers Support Centre,
24 George Street,
020 8663 5630/5631

Opening times: Monday to Friday 10am-5pm

SEND Drop In sessions
Every Friday 10am - 12pm

Off the Record

For young people Off the Record offers free support and counselling to children and young people who live, work and study in Croydon. They also provide support to young carers.

The Carers Support Centre 

The Carers Support Centre provides a drop-in information and advice service to all carers on a range of topics, including special needs. They also provide office space for other organisations that support carers and people with disabilities. Their Carers Information Service provides free factsheets, training courses and more.

These are only a few of the organisations that are available to help you. The leaflet below provides details of many more - locally, nationally and those that focus on particular issues/conditions. The list was compiled with the help of parents. We have also included a leaflet on internet hazards, provided by AbilityNet.

If we have missed anything that you feel we should have included please contact us at

Sky Line Support

Please visit this new website, Sky Line Support, which offers online support for young people. The website has SkyCasts which are free and informal online workshops, designed to provide practical help and information about key issues you might be struggling with in your life. They also have SkyLine which offers free online counselling, giving you one-to-one support to help you through tough times.


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