London Borough of Croydon

Due to COVID-19 restrictions, we can not receive requests made by post or respond to them by post.

Please contact us by online form, otherwise your request will not be processed until the restrictions are relaxed.

Council resources are strained at present, so responses may be delayed. We appreciate your understanding. 

The Freedom of Information Act 2000 is intended to promote greater openness and accountability by providing a general right of access to information held by:

  • local authorities
  • central government
  • NHS
  • schools
  • police

Differences between Freedom of Information Act 2000 and General Data Protection Regulations (GDPR)

If the information is personal and about the individual making the request then General Data Protection Regulations (GDPR) will apply and the request should be treated as a subject access request.

Publication scheme

The publication scheme is a guide to the type of information the council routinely publishes. Read the publication scheme before making a request, to see whether the required information is included. If the information you wish to see is not included within the scheme, you are still able to make a request under the general right of access.

Previous freedom of information (FoI) responses

Search for previous FoI requests and responses

How to make a request

Your request for information must be made in writing (this includes using our online freedom of information request form, emails and faxes). You must provide a name and address and clearly set out what information you are requesting. The council has 20 working days from receipt of the request to respond - either by providing the information requested or refusing the request. School-related enquiries will be dealt with within 20 working days.

Make an information request


The Act provides exemptions to the general right of access. If any of the information requested is exempt, you will be informed which exemption applies and why. Examples include information that is commercially sensitive, confidential or readily available elsewhere.

Some requests for information may be covered by other legislation, such as environmental information which can be accessed through environmental information regulations or personal data which is covered by General Data Protection Regulations (GDPR).

Should we be unable to supply anything you request, we will explain the reasons to you.


When estimating the cost of complying with a written request for information, we take into account the staff time, charged at a rate of £25 per hour, involved in the following activities:

  • determining whether information is held
  • locating the information or a document which may contain the information
  • retrieving the information or a document which may contain the information
  • extracting the information from a document containing it

Where the cost of complying with a written request for information is estimated to be below £450 (appropriate limit) there will be no charge other than the costs of reproducing the information and postage. Where the cost of complying with a written request for information is estimated to be more than £450, you will be issued with a fees notice in respect of reproduction and postage costs and must pay those costs within a period of 3 months.

We are not obliged to respond to a written request for information where it estimates that the cost of complying with the request would be in excess of £450 (the appropriate limit).

If we receive 2 or more related requests within a period of 60 consecutive working days, from a person or different persons who appear to be acting in concert or in pursuance of a campaign, the costs of complying with the individual requests will be aggregated.

If the estimated aggregated cost of complying with the requests exceeds £450, the council will not be obliged to comply with the request.

Schedule of fees

There will be no charge for making a request for information.

The council aims to provide information that is made available at the minimum of cost to the requestor. The council is able to charge for:

  • disbursements such as photocopying and/or postage etc; and
  • information that the authority is legally authorised to charge for
  • photocopying 9p per page
  • postage second class mail delivery as per

If there is a charge for providing the information, you will be informed of any charge before the information is provided.

Your rights for review

You have the right to request a review if you believe that:

  • the request for information was not dealt with within the appropriate time limit
  • you did not receive all of the information you requested
  • you did not receive reasons why your request has been refused
  • exemptions have been wrongly applied
  • information has not been included within the scheme, that should be included; and/or 
  • feel that a fee has been wrongly charged

Your request for a review will be fully investigated. If it relates to a response to a request for information, it will be dealt with by an officer who was not involved in the original decision. This should be submitted to us within 40 working days of this response. Any requests received after the 40 working day time limit will be considered only at the discretion of the council.

You will receive an acknowledgment within 5 working days of receipt of your request for a review. A full investigation and any decision will be made and conveyed to you usually within 20 working days.

If we are unable to deal with your request for a review within this time, we will inform you and let you know the reason for the delay.

You must put your request for a review in writing in one of the following formats:

  • email us at
  • ask an organisation to help you make your request for a review, eg your local Citizen's Advice Bureau
  • ask a member of staff at the council to help you

Possible outcomes following a review

We may decide one or more of the following:

  • information may be disclosed which was previously withheld, and/or
  • that the council has not followed its procedures in relation to Freedom of Information. We will apologise and tell you what we will do to put it right and to make sure that similar errors do not occur in the future, or
  • that the initial decision to withhold information is upheld and/or
  • that the council has correctly followed its procedures

If you are not happy with the council's response

If you are not satisfied with our response to your request for a review, you may contact the Information Commissioner to ask it to investigate the matter. You can contact the Information Commissioner at the address below.


Information Commissioner

01625 545745
Address Line:

Information Commissioner's Office

Wycliff House

Water Lane