Convo

Contact us for free using British Sign Language (BSL)

Convo sign language provider logo

If you are a BSL user, you can use Convo to connect to us via an interpreter for free. Just log in to the Convo app on iOS, Android, or a web browser and find us in the community directory. When you call, the interpreter may confirm who you want to get in touch with.
 

Image showing the process for using the SignLife service

 

How to access Convo

To download the App for Apple or Android or sign in using the website, visit Convo.

  1. The first time you use Convo you will need to complete a one-time registration. This will keep your account secure and allow us to call you back if needed.
  2. Find Croydon Council in the community directory.
  3. Press the call button and get connected for free.
     

Getting Started with Convo 

First-time users will be asked to register once. This keeps your account secure and allows us to return your call if needed using your unique code. 

To be able to receive callbacks from us, please provide us with your unique number, which is on the homepage of Convo Now. This unique code will allow us to give you a callback. See our Knowledge Base for support in receiving callbacks: https://info.convo.io/uk/help/how-to-receive-calls

For frequently asked questions visit: Convo-FAQs.

For any Convo technical issues, please contact: hello-uk@convo.io  

BSL for face to face appointments

You can also use Convo for face-to-face appointments with us. When booking your appointment, please tell us you’d like to use Convo. We will arrange for you to be connected to an online BSL Interpreter who will talk to the person your appointment is with and sign their responses to you.