London Borough of Croydon

Unoccupied property rating

From 1 April 2008, no business rates are payable for the first three months that a property is empty. For certain industrial property this period extends to six months. After that, most empty property will be liable for 100% of the basic occupied business rate. If the three or six-month empty period has already been granted, you will have to pay full business rates.

Some unoccupied properties continue to be exempt from paying business rates even after the three or six-month period expires. These include:

  • properties with a rateable value of less than £2,899 from 1 April 2017
  • listed buildings
  • properties where occupation is prohibited by law
  • properties where the owner is bankrupt or the company is subject to a winding up order or is in administration.

There are special rules for properties used by a charity. For more details about these contact the business rates section (details below).

Partly occupied property relief

A customer is liable for the full non-domestic rate whether a property is wholly or only partly occupied. Where a property is partly occupied for a short time, we have discretion to award relief in respect of the unoccupied part. Full details can be obtained from our business rates section.

Hardship relief

We have discretion to give relief in special circumstances.

Discretionary rate relief

Where an organisation is supported by Croydon Council through its funding programmes, we will consider providing discretionary rate relief as part of the funding package.  More information on discretionary rate relief.

Rating advisers

You do not have to be represented in discussions about their rateable value or their rates bill. However, customers who wish to be represented should be aware that members of the Royal Institution of Chartered Surveyors and the Institute of Revenues Rating and Valuation are qualified and regulated by rules of professional conduct designed to protect the public from misconduct. Before you employ a rating adviser you should check that they have the necessary knowledge and expertise as well as appropriate indemnity insurance. Take great care and, if necessary, seek further advice before entering into any contract.

Appeals against rateable values can be made free of charge.

A change in rateable value

The rateable value of a property may be amended for a number of reasons. For example, the premises may alter in size as a result of an extension or other alteration, the usage of the premises may change, or you may appeal against the assessment following a revaluation. In addition, you may combine your premises with the one next door or you may split it into two or more units. If you feel that your rateable value is incorrect, or if the nature of your premises changes in any way, you should contact the Valuation Office, contact details below.

There are set limiters in place in respect of certain appeals. Some changes cannot be backdated before 1 April or 1 October of any year. If necessary, please take advice from the Valuation Office.

Where a rateable value has changed, the district valuer will contact our business rates section directly. A revised bill will then be issued, reflecting the alteration and the effective date of the change.

If you are awaiting a change in your assessment it is important that you continue to pay the amount shown on your original bill until the change has been put into effect. If your proposal is successful and you have overpaid, you will receive a refund.

How to apply

Customers must apply directly to the Valuation office for the reduction.  

The Valuation Office contact details are located at the bottom of the page.

Did you know?

That you can now check your business rates balance, payments and instalments due online, 24 hours a day, 7 days a week.

Register for an online account.


Business rates

020 8726 7000 option 4
Address Line:

Business rates

Croydon Council

5th floor, Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Valuation Office Agency

03000 501 501
020 8315 2899
Address Line:

Non-domestic Rates South East

Valuation Office Agency

St Anne's House

2 St Anne's Road


East Sussex

BN21 3LG


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