Consumer advice from Citizens Advice

Consumer advice on disputes, problems with goods and services, including a free helpline.

The consumer section of the Citizens Advice website has information on a range of issues you might be facing with goods and services, including problems with:

  • buying and repairing a car
  • something you have bought and want to return
  • holidays and transport
  • insurance
  • home improvements
  • phone, Internet and TV
  • energy and water
  • scams
  • event tickets

For consumer help and advice go to the Citizens Advice website

Citizens Advice consumer helpline

Citizens Advice offers a consumer telephone service. Calls from mobiles and landlines are free.

Telephone: 0808 223 1133
Monday to Friday, 9am to 5pm

Find a trader

Find a trader and check you can trust them - Citizens Advice

Report a business

Report a business to Trading Standards - Citizens Advice