London Borough of Croydon

Welfare benefit advice service

What we do

We provide support to tackle some of the causes of poverty, help promote independence and enhance life opportunities including access to training and employment.

We assist vulnerable residents to access support and services provided by the council and other third sector organisations such as grants, aids and adaptations as well as providing a free confidential welfare rights service. The take up of advice and entitlements allows our customers to:

  • remain in work/take up work
  • it helps reduce child poverty
  • increases life expectancy
  • challenges inequality of opportunity

Getting in contact

Call our free advice line on 0800 731 5920 to speak to one of our advisors or book an appointment, or email

Monday: 2pm to 7pm

Tuesday: 3pm to 4.30pm

Wednesday: 11am to 2pm

Friday: 9am to midday

There is also lots of good advice available on the DWP website.

Benefit advice surgeries

Benefits advice surgeries are available around the borough. If you are aged over 60, are a family with a disabled child or a council tenant, you can access our service through the advice line or email. Other residents requiring advice and support will be directed to one of advice surgeries to see an advisor if they live in the following wards:

  • Bensham Manor
  • Broad Green
  • Fieldway
  • New Addington
  • Shrublands Estate
  • Monks Hill
  • South Norwood
  • Thornton Heath
  • Whitehorse Manor
  • West Thornton

Contact details for the benefit advice surgeries can be downloaded below.


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