London Borough of Croydon

We will use your rent less any service charges when calculating your Housing Benefit.

Many rents include services such as:

  • water charges
  • garages
  • heating, lighting, hot water, fuel for cooking
  • meals
  • use of a laundry
  • care and support.

We cannot usually pay Housing Benefit to cover these charges.

Council tenants

If you are a council tenant we use the actual rent figure, less water rates and any other charges such as garages.

Local Housing Allowance

Local Housing Allowance (LHA) is a maximum amount towards private rent costs, worked out based on your circumstances (for example, family size) and the broad rental market area you live in.

LHA will apply to you if you are a private tenant and you or your partner are

  • entitled and remain entitled to the Severe Disability Premium or
  • of pensionable age or
  • an existing housing benefit customer who moves to a new address with less than a week’s break in their claim 

You can check the LHA rates for you, based on the area you live in.

If the amount of Housing Benefit we award does not cover your full rent, you may be eligible for a Discretionary Housing Payment.

If you would like us to pay your landlord, please complete and return the Direct payments to landlord.

When the form has been completed, please send it to, Housing Benefits section or email croyhben@croydon.gov.uk.

Did you know?

You can now check your benefits online, 24 hours a day,7 days a week, giving you access to your payments, entitlement, how your claim has been calculated and lots more. Register for a customer account. See more online council services with our My Account.

Contacts

Housing benefit and council tax support

Telephone: 
020 8726 7000
Address Line:

Housing benefit section

London Borough of Croydon

Bernard Weatherill House

8 Mint Walk

Croydon, CR0 1EA

Office Hours: 
Sunday:
Closed
Monday:
9:00-16:00
Tuesday:
9:00-16:00
Wednesday:
9:00-16:00
Thursday:
9:00-16:00
Friday:
9:00-16:00
Saturday:
Closed

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