Policies and complaints

Find out what laws and policies determine who we provide care for, how we provide it and what to do if something goes wrong.

Help with adult social care services


Advocacy is support for you to have your feelings and wishes heard in meetings or situations, or where decisions may be made about you.  Advocates listen to you and act according to your wishes. They do not give their view of what is best, or try to influence you to make a choice, but help you make the best decision for you.

Find out more about advocacy services and how to get them through Advocacy for Croydon.

Helping someone make decisions

When someone is unable deal with their own finances, care or other personal matters, it may be necessary for someone else to manage these for them. Our guide to paying for adult social care explains support for people that need help making financial decisions.