Extra care housing

Extra care housing provides care and support 24 hours a day. It is different to a care home as you have a separate residence and front door.

Extra care housing provides similar facilities and accommodation to sheltered housing but also offers help with personal care and household chores: on-site care workers usually provide this.


Extra care is available to people who:

  • are older persons, although in certain circumstances exceptions can be made
  • live in the borough of Croydon; and are eligible for registration under the housing application and transfer scheme
  • are a nominee to Croydon under the mobility scheme, having a specific need to be near relatives or close friends in the borough
  • have support or personal care needs which cannot be met where they live

The application process

If you meet the eligibility criteria either you, a friend or relative can contact adult social care to make an application. A social worker will visit you to assess your care needs and, if appropriate, a special sheltered application will be put forward on your behalf. At this time, you will also need to complete a housing application form.

Once accepted for extra care, a visit will be arranged to a unit of your choice where you'll be given information about the unit and have the chance to ask questions.

The social worker will complete a care plan with you to identify all the help you need, such as assistance with:

  • personal care
  • shopping
  • housework
  • laundry
  • support with medication, if necessary
  • any other needs

When you request support, we will offer you the support that suits your needs best, not just the type you apply for. 

Start now


We work out how much you can afford to pay towards rent – this includes the cost of heating and hot water. It also covers further services such as personal care, laundry or support services.


There are 6 extra care facilities across the borough.

If you wish to visit one of the units, contact them to make an appointment.