Extra care housing

Extra care housing provides care and support 24 hours a day. It is different to a care home as you have a separate residence and front door.

Extra care housing provides similar facilities and accommodation to sheltered housing but also offers help with personal care and household chores: on-site care workers usually provide this.

Eligibility

Extra care is available to people who:

  • are older persons, although in certain circumstances exceptions can be made
  • live in the borough of Croydon; and are eligible for registration under the housing application and transfer scheme
  • are a nominee to Croydon under the mobility scheme, having a specific need to be near relatives or close friends in the borough
  • have support or personal care needs which cannot be met where they live

The application process

If you meet the eligibility criteria either you, a friend or relative can contact adult social care to make an application. A social worker will visit you to assess your care needs and, if appropriate, a special sheltered application will be put forward on your behalf. At this time, you will also need to complete a housing application form.

Once accepted for extra care, a visit will be arranged to a unit of your choice where you'll be given information about the unit and have the chance to ask questions.

The social worker will complete a care plan with you to identify all the help you need, such as assistance with:

  • personal care
  • shopping
  • housework
  • laundry
  • support with medication, if necessary
  • any other needs

When you request support, we will offer you the support that suits your needs best, not just the type you apply for. 

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Costs

We work out how much you can afford to pay towards rent – this includes the cost of heating and hot water. It also covers further services such as personal care, laundry or support services.

Locations

There are 6 extra care facilities across the borough.

If you wish to visit one of the units, contact them to make an appointment.