Assisted bin collections

If no member of the household is able to move bins to the front of your property for collection, you can ask us for help.

Apply for assisted bin collections

When you apply for this service, we may ask you for proof that you are eligible.

Apply for assisted collections


What happens next

The bins must be kept at the front or side of your property, so that the bin crews can clearly see them when they arrive. We cannot accept gate codes, keys or fobs.

We will provide this service for a fixed period of time. After this time, we may ask you to reapply so we can make sure you're still eligible. We may withdraw this service at any time if we believe you are no longer eligible.

Cancelling assisted collections

If you no longer require assisted bin collections at your address, please cancel them using the 'Cancel' link in the confirmation email you received when you sign up for the service.

This will help to ensure that our crews are freed up to help more vulnerable residents.

Check your collection day

Check your collection day

If you live in a shared block of flats

We do not provide assisted collections if you live in a shared block of flats. Instead, contact your managing agent, caretaker or cleaner for help taking your waste to shared bins.

Report a problem

If your assisted collection is missed, or you have any other problem with the collection, let us know by:

Report a problem

or call us on 020 8726 6200