London Borough of Croydon

Helping residents heat their homes and reduce their fuel bills.

Croydon Healthy Homes is due to re-launch in November 2020, but applications are open now for the new service

Energy Advice 

Croydon Healthy Homes is Croydon Council’s energy advice service which can fund a qualified energy assessor to offer you the following:

  • advice about saving energy and reducing fuel bills whilst keeping warm in your home
  • advice on using the heating controls in your home, and ensuring they are set appropriately for the needs of your household
  • advice about Smart Meters
  • advice about damp and mould issues
  • advice about gas and electricity tariffs and payment methods; using OFGEM accredited sites, assisting you find the best fuel tariffs for you, and if want to change to the new tariff, supporting you switch
  • checking you are receiving all the support you are entitled from your energy company, such as Warm Homes Discount, and the Priority Services Register
  • advice about debt to energy companies
  • advice about water billing, such as the benefits of having a water meter, WaterSure, and other support from your water company 
  • fitting free small energy and water saving measures such as LED lightbulbs, radiator reflective panels and aerating taps and showerheads. If you are a homeowner we can also fit a free carbon monoxide detector, and basic draft proofing around windows and doors. All the measures will be discussed with you before they are fitted, and nothing will be fitted without your consent
  • if you own your home or rent from a private sector landlord, review your home to see if larger energy efficiency measures can be fitted such as insulation, energy efficient boilers and heating controls, and assist you to apply for regional and national grants (for example, the Mayor of London’s Warmer Homes scheme)
  • information about other local, regional and national schemes and initiatives which may be of interest to you

The advice is available through telephone support and home visits. You do not have to take up all the support offered. There is no charge for the service, or for any small energy measures fitted in your home during a visit.


To be eligible for a home visit you or your partner must be responsible for paying the utility bills in your home.  In addition, you should meet one or more of the following seven eligibility criteria:

1.    You receive a means tested benefit for example;

Housing Benefit

Universal Credit, 

Child Tax Credit, 

Working Tax Credit,

Income Support,

Income-based Jobseeker’s Allowance (JSA),

Income-related Employment and Support Allowance (ESA)

Pension Guarantee Credit

2.    You, or a member of your household receives a disability benefit for example:

Personal Independence Payment (PIP)

Attendance Allowance

Armed Forces Independence Payment

You, or a member of your household is living with a chronic/long-term medical condition which can be exacerbated by cold conditions.  For example arthritis, cancer, a cardiovascular disease, a respiratory condition (such as asthma or COPD), sickle cell and others.

4.    You or a member of your household is a Carer

5.    You or a member of your household is pregnant

6.    Your households contains a child under 16 (or up to 19 in full-time education)

7.    You, or a member of your household is 65 or over

If you are responsible for paying the utility bills, but do not meet one of other eligibility criteria listed above, you are still welcome to apply. Explain your reasons for requesting a home visit in your response to the question. What help are you requesting from Croydon Healthy Homes?

How to apply

Croydon Healthy Homes is due to re-launch in November 2020, but applications are open now for the new service


Apply online

Please read our privacy statement before applying. Our team will contact you to discuss your support needs and arrange an appointment when the new service launches

You can refer someone else through the link, but must have gained their consent before proceeding

By telephone

You can contact Croydon Healthy Homes on Freephone number 0800 292 2529 (Monday to Friday 9am to 5pm) 

Energy events

Information about events where you can find out more about Croydon Healthy Homes is available on our energy events page.

Professionals and voluntary or community groups

If you are a professional or from a community or voluntary sector group, and would like to discuss opportunities to promote Croydon Healthy Homes to your clients or members, email  or call Malcolm Bell, Energy Projects Manager, on 020 8726 6000 extension 61432.

Croydon Healthy Homes is due to re-launch in November 2020, but applications are open now for the new service


Croydon Healthy Homes privacy notice

You will be asked a series of questions about you and other people who live in your home. The information will be used to help ensure we can provide the best support, and information about other services which may be of interest to you.  You do not have to answer every question, but the more information you provide us, the better the support we can offer you.

With your written consent we will use the information you provide us to apply for additional support you might be entitled to, and to other schemes of interest to you.

During home visits, a Croydon Healthy Homes advisor will do a brief survey of your home to assess which support can be provided to improve the energy efficiency of your home, helping ensure you can heat your home adequately, but without paying more than you need on your fuel bills. With your consent we can fit some small energy and water efficiency measures which will help reduce your bills immediately.

Your data will be held securely with only Croydon Council’s Croydon Healthy Homes team having access to your personal data.  The team will comply with relevant data protection law including the Data Protection Act 2018 and the GDPR. The Croydon Healthy Homes  team will anonymise some personal data to assess the how well we are doing, and help identify improvements for future schemes, but no individuals will be identifiable from the project report.

Croydon Healthy Homes is a 3 year programme running until 2023, and all the data we collect about you during the home visit will be deleted at the end of the programme.
For more information about how we use your personal information and your rights please read the council’s privacy notice.