Missing and stray dogs
The dog warden is on duty between 8am and 4pm, Monday to Friday.
Missing or stray dog between 9am and 4pm: please call 020 8726 6200, choose option 3 for our customer service advisers, who will inform the dog warden.
Missing or stray dog out of hours: please call 020 8726 6000; you will be transferred to the emergency control room. The council operates an out-of-hours local drop-off point system, between 9am and 5pm, weekends and bank holidays. Please first report the dog to Croydon Council directly, who will inform the drop off point. Stray dogs will only be accepted at the drop off on instruction from the council.
After 4pm during the week and at weekends, there will be no local drop off point and finders of stray dogs will be advised to take the dog to Battersea Dogs and Cats Home (4 Battersea Park Road, London SW8 4AA) or to hold the dog at their address until the dog warden is back on duty.
Please note: you will be required to take the dog to the council's drop-off point or Battersea Dogs and Cats Home. Occasionally, a drop off point will be the only form of acceptance for a stray dog so it is advised that you do not take responsibility for a stray dog at any time unless you are in a position to be able to transport it to a drop off point.
Veterinary surgeries - the dog warden can only collect stray dogs from veterinary centres between 8am to 4pm, Monday to Friday, and only when the dog warden is available. You are therefore advised not to accept stray dogs as we cannot guarantee that they will be collected from your premises. Should the need arise for you to use the drop-off point facility, you should do so by contacting us on the number above.
Please note: pet dogs in our custody can only be returned by the dog warden during working hours.
If your dog goes missing, remember to:
- Display posters in the area where your dog went missing
- The poster should include your contact details, a description and photograph of your dog. Contact local vets to inform them that your dog is missing, or better still, take a poster to the vets to be displayed. This is especially important if your dog is not micro-chipped
- Call Battersea Dogs and Cats Home (020 7622 3626) to report your dog missing. Sometimes finders take a dog straight to Battersea instead of calling the dog warden
- Call the micro-chip company to report the dog as lost/stolen so that if the dog is found, they are aware you are still the rightful owners of the dog
- If your dog went missing near the border of the Croydon Borough, don't forget to call the dog warden in the surrounding boroughs
- Put your dog's details on lost dog websites such as www.doglost.co.uk or www.petlog.org.uk. You can browse found dogs from all over the UK. Remember to remove the details once your dog has been found.
If a dog is returned to its owner on the day that it is found, we charge them £24. If a dog is not returned to its owner on the first day it will be taken to the kennels. We will charge the owner £74 for the return of the dog, plus £14 for each day the dog has stayed in the kennels. There may also be a further charge for vets' fees. If the dog is not claimed within seven days, it becomes the property of the kennels.
To report dog nuisance or dog on dog attacks, please call 020 8726 6200, choose option 3 for our customer service advisers. Alternatively you can call the dog warden's office during office hours on the details below.
Under The Dangerous Dogs Act 1991, dangerous dogs are the responsibility of the Police. Dangerous dogs and banned breeds should be reported to the Police. To report a dangerous dog please call the Police switchboard on 0300 123 1212, or in the case of an emergency call 999. For more information please read the leaflet on dangerous and banned dogs in the downloads section below.
If you suspect an animal is being subjected to any form of cruelty, please report it to the Royal Society for the Prevention of Cruelty to Animals RSPCA, telephone 0300 123 4999.
Micro-chip your dog - it is important that your dog is micro-chipped as soon as possible. If your dog is then lost or its collar removed,the micro-chip will help to reunited you with the dog. Thanks to the micro-chip system, missing dogs have been found and reunited with their owners months after they were reported missing. Remember to update your details with the chip company Pet Log, telephone 01296 336 579, if you change your phone number or move house.
Ensure your dog has a collar with an identity tag. Under The Control of Dogs Act 1992, every dog while in a public place must wear a collar with the name and address of the owner inscribed on the collar, plate or a tag. It is also helpful to the dog warden for the owner's home or mobile number to be displayed. This will help reunite the dog and owner even faster. It's not advisable to put the dog's name on the collar; this will prevent it being used in a negative way should the dog be stolen. If a dog is found in a public place without a collar/ tag with these details on, the dog's owner can be fined up to £5000!
For further information on dog rescues or how to adopt an unwanted stray; please contact the dog warden details below.