Single person discount review

We are reviewing our residents' accounts with a 25% single person discount.

What is happening

The review is being carried out on our behalf by a private company, NEC (formerly Northgate). 

Enquiries are being managed by NEC, which means contact addresses and phone numbers will be external to Croydon.

Why we are doing this

We want to ensure our records are as up to date and accurate as possible, to be certain the bills we send out are correct and every resident is charged the right amount.

How we are performing the review

Accounts that currently have a single person discount are being checked. You will receive a review form if it appears there is a discrepancy in our records.

A free and easy to use online portal will be available for you to provide the required information. Alternatively, you can call and speak to NEC on 0203 660 2484, or return the review form by post.

You will be given 3 weeks to respond to the first letter and if no response is received, a reminder letter will be sent. If there is still no response after a further 3 weeks, the discount will be removed.

If a discount has been removed but you are still eligible

The discount will be applied again once we have confirmation in writing that you are the only qualifying adult over 18 living at the property. 

Review timescales

From mid-July 2025, review forms will be sent to residents, giving them opportunity to respond and either confirm their circumstances remain the same, or give details of their new circumstances so their account can be updated. 

We expect the review to be conducted by mid-October 2025.

What you need to do

If you receive a review form, complete your application in the online portal, to validate your single person’s discount. You will need your 10 character access code to hand. This will be on the review letter you receive. It is not your council tax account number.

Alternatively, you can call the Northgate Review team on 0203 660 2484 to validate your single person’s discount. You will need your Council Tax account number, which can be found on the review letter or in My Account.

You can also complete your application and return it in the post to:

Single Person Discount Review
PO Box 152
Twickenham
TW2 6XZ 

Contact us 

If you have any queries, you can contact the NEC helpline on 0203 660 2484.

The helpline is likely to be very busy in the first few weeks of the review, so please keep trying if you cannot get through straight away.