Members' Code of Conduct

Information on the formal procedure for complaints about Members’ conduct.

In accordance with the Localism Act 2011, the council has adopted arrangements for considering complaints about members’ conduct and failures to comply with the Council’s Code of Conduct. These arrangements include how a complaint can be made about a member's conduct, how the complaint will be assessed and the circumstances in which the complaint may be referred to the Ethics Committee for consideration.

Making a complaint

You can use our online form to register a complaint about Member conduct. Use the Next button below to start. Alternatively, you can download a copy of the form in Microsoft Word format below.

Please read Information for potential complainants’ and the Council’s “Arrangements under the Localism Act 2011 for before completing this form.

You can find more information about the Members' code of conduct in the documents at the bottom of this page.

1. Complaints must be submitted in writing. This includes either hard copy by post and electronic submissions by email or online form.

2. In line with the requirements of the Disability Discrimination Act 2000, we can make reasonable adjustments to assist you if you have a disability that prevents you from making your complaint in writing. If that is the case, please email the Monitoring Officer at for assistance. 

3. We can also help if English is not your first language or if you need any support in completing this form. Please let us know as soon as possible by contacting:

Monitoring Officer London Borough of Croydon Law and Governance Division
Legal Services
Bernard Weatherill House
Floor 7 Zone C 
8 Mint Walk 
Croydon CR0 1EA

Telephone: 020 8726 6000 ext. 62328 or via e mail at: 

4. Please note that the Council has adopted Assessment Criteria which will be applied to your complaint to determine whether further action is appropriate. 

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