After you've applied
Once your application is received with all the relevant paperwork for the application, an officer will contact you within 14 days. They will make arrangements to carry out an inspection of your premises. The purpose of the inspection is to ensure the premises meet the standards required for approved premises and to ensure your documentation is correct.
We will write to you within 28 days to tell you if the premises have been approved. We can grant you full or conditional approval.
If your approval application is refused
In the event of the application being refused you will be notified of the reasons in writing and the matters necessary to satisfy approval requirements.
Any food business operator who objects to any of the requirements requested before approval is granted should speak to the officer who completed the inspection. The food business operator also has the right to appeal, by contacting:
Croydon Magistrates Court
Croydon, CR9 3NG
We would always advise in the first instance that in the event of a complaint about a food business or the food they have produced, you make contact with the food business operator. If you are not satisfied with their response please contact the Food and Safety team.
Food and Safety team
Bernard Weatherill House
8 Mint Walk
Croydon, CR0 1EA.
Telephone: 020 8726 6000