Tell us about a change in your circumstances

Let us know if something has changed that you think might affect your entitlement to housing benefit and/or council tax support, including your address and the number of people living in your home.

You must tell us as soon as a change happens or as soon as you find out about the change.

Report a change

What counts as a change in circumstances

Universal Credit - as well as reporting changes to us, you should report changes though your Universal Credit account on GOV.UK.

Some of the more common changes we need to know about include:

  • the number of people in your household, including new births, people moving in and out or if someone passes away
  • you, your partner or a member of your household’s income, job, work hours, student loans, or savings 
  • you or your children’s education
  • child benefit or child care costs
  • your rent or how we pay your rent
  • where you live

This is not a complete list. If you are not sure whether the change affects your benefits, tell us anyway.

What you need to provide if you have a change in your circumstances

Find out what you need to provide if you have a change in your circumstances

Housing Benefit payments

To change the way your Housing Benefit is paid, go to Housing Benefit payments.

Housing Benefit and Council Tax support

Office hours
Monday - Friday9:00 am - 4:00 pm
Saturday - SundayClosed
Address

Housing Benefit and Council Tax Support
Croydon Council, Bernard Weatherill House, 8 Mint Walk
Croydon CR0 1EA
United Kingdom