You must tell us as soon as a change happens or as soon as you find out about the change. The quickest and easiest way to let us know about a change in your circumstances is in the benefits section of My Account. You may lose benefits if you fail to tell us of the change within one month.

Tell us about a change in My Account

My Account

If you already have an account, you’ll be asked to sign in. If you haven’t got an account, you’ll be asked to create one.

What counts as a change in circumstances

Universal Credit - as well as reporting changes to us, you should report changes through your Universal Credit account on GOV.UK.

Some of the more common changes we need to know about include:

  • the number of people in your household, including new births, people moving in and out or if someone passes away
  • you, your partner or a member of your household’s income, job, work hours, student loans, or savings 
  • you or your children’s education
  • child benefit or child care costs
  • your rent or how we pay your rent
  • where you live

This is not a complete list. If you are not sure whether the change affects your benefits, tell us anyway. Use our benefits calculator to see an estimate of what your new benefit entitlement will be.

What you need to provide if you have a change in your circumstances

    Find out what you need to provide if you have a change in your circumstances

    Housing Benefit payments

    To change the way your Housing Benefit is paid, go to Housing Benefit payments.

    Housing Benefit and Council Tax Support

    Office hours
    Monday to Friday 9:00 am - 4:00 pm
    Saturday and Sunday Closed

    Address

    Housing Benefit and Council Tax Support, Croydon Council, Bernard Weatherill House, 8 Mint Walk, Croydon CR0 1EA , United Kingdom