London Borough of Croydon

About the review

From August 2020, Croydon Council will be conducting a review of any properties which are shown on the council tax records as being empty for the past six months or more.

Review forms will be sent out to customers, giving the opportunity to respond and either confirm their property remains empty, or give details of the occupiers so their account can be updated. We expect the review to be concluded by October 2020.

Why the review is being conducted

The review will help us:

  • support the government’s initiative to tackle the shortfall in national housing
  • keep our records as up to date and accurate as possible to ensure that the bills we send out to customers are correct and everyone is charged the correct amount

How the review is being carried out

Al properties which are shown on the council tax records as being empty for the past 6 months or more will receive a link to a declaration form.

If no response is received, a reminder will be sent.

If there is still no response, a property inspection will take place; it is important that an up-to-date status is recorded for every property identified as part of the review.

What you need to do

If you receive a letter, text or email regarding the empty property review, complete your application via the online form.

You must still reply, even if you have informed us of your circumstances recently.

Help with empty properties

If your empty property requires remedial works to make it habitable then the Empty Property team may be able to assist.

Please visit the Empty Properties webpage for further information.


Council tax section

020 8726 7000
Payment line - 0345 300 0614 (option 3)
Address Line:

Council tax section

London Borough of Croydon

Bernard Weatherill House

8 Mint Walk

Croydon, CR0 1EA