London Borough of Croydon

Universal Credit (UC) has replaced Housing Benefit and a range of benefits for working age people. Most residents in Croydon do not need to apply for housing benefit, because you can get Universal Credit, which includes money for your rent. The Department of Work and Pensions (DWP) are responsible for administering Universal Credit.

To claim Housing Benefit you must be resident and liable for rent and 

  • entitled and remain entitled to a severe disability premium or
  • are of state pension age or
  • live in supported accommodation (hostels or sheltered housing) or
  • live in temporary accommodation provided by Croydon Council

However you need to still claim for Council Tax Support. To claim Housing Benefit/Council Tax Support you will need to complete an online benefit claim form 

How we you work it out

The amount of Housing Benefit and/or Council Tax Support you get depends on:

  • how much money you have coming in
  • the amount of savings you have
  • your personal circumstances
  • the maximum rent for your property (Housing Benefit)
  • your weekly amount of Council Tax (Council Tax Support)
  • the postcode of the area you live in.
     

Each year the Government gives us figures showing the amount of money people should have to meet their basic needs. These figures vary depending on your circumstances. This is called the Applicable Amount and is a standard national figure which the Government believes reflects the basic living needs of a resident and their family.

The amount of benefit may also be reduced if there are other adults living in the household, for example non dependent children over the age of 18.

For more information on how housing benefit is calculated visit  https://www.gov.uk/housing-benefit/what-youll-get 

Until we have all the necessary information and evidence to process your claim we cannot tell you exactly how much benefit you will get. Use our benefit calculator for an estimated calculation of Housing Benefit and/or Council Tax Support.
 

Can I get any additional help?

IIf you are getting Housing Benefit or the housing element of Universal Credit and/or Council Tax Support but still find it difficult to pay your rent and/or council tax, you may be able to get extra help towards your housing costs in the form of a Discretionary Housing Payment (DHP). These are not benefit payments, but are paid in addition to your benefit and are based on your circumstances.

You can only apply for a DHP if you are already receiving Housing Benefit or the housing element of universal credit and/or Council Tax Support and that benefit does not cover the full amount of rent or council tax liability.

DHPs cannot pay for the services included in your rent like fuel, water, electricity, or arrears of rent and council tax.
To apply for Discretionary Housing payment please complete a DHP application form

Contacts

Housing benefit and council tax support

Telephone: 
020 8726 7000
Address Line:

Housing benefit section

London Borough of Croydon

Bernard Weatherill House

8 Mint Walk

Croydon, CR0 1EA

Office Hours: 
Sunday:
Closed
Monday:
9:00-16:00
Tuesday:
9:00-16:00
Wednesday:
9:00-16:00
Thursday:
9:00-16:00
Friday:
9:00-16:00
Saturday:
Closed