London Borough of Croydon

The Disabled persons Freedom Pass allows free travel on most public transport services in London and free bus travel nationally for qualifying disabled people. With the pass, most National Rail services in London are also free after 9.30am on weekdays and all day Saturday, Sunday and public holidays, but a few exceptions apply.

Different freedom passes are also available to those who have reached state pension age.

Check if you qualify for a Disabled Freedom Pass

Apply for a new pass

If you are applying for a pass for the first time, complete the application form and return it to us, together with proof of address, proof of identity and a colour passport photograph. We will assess your eligibility for a pass.

Collect an application form from Access Croydon at Bernard Weatherill House, or email travel.service@croydon.gov.uk to request a form.

Pass renewals

Disabled Persons Freedom Passes are issued for up to 5 years based on your entitlement. Your continued entitlement can be reviewed at any time by the Travel Service team and is not reflected by the expiry date on the pass. Therefore you must inform the Freedom Pass team if your details have changed. Your pass will be cancelled, and you will resume responsibility for your travel fares, if you do not respond to a letter from the Travel Services team.

Change of name or address

If you have a Freedom Pass and you have moved address or your details have changed since your first application or your renewal, you must notify the Freedom Pass team. Your pass will be cancelled if you do not respond to a letter from the Freedom Pass team or the Travel Service team that is sent to your old address.

Lost, stolen or faulty passes

Request a replacement online, or call 0300 330 1433.

Discretionary passes

We issue discretionary passes to some disabled people who do not meet the statutory eligibility criteria. These are only valid in London.

You may be eligible if you:

  • receive support from social services under the Care Act 2015 because you have a severe mental illness identified and defined by a medical practitioner, provided the issue of a pass will support the achievement of outcomes specified in your care plan
  • are registerable as disabled under the Care Act 2015 and receive support from social services, provided the issue of a pass will support the achievement of outcomes specified in your care plan

Customer satisfaction

We are interested to hear from you at any time. You can contact the Travel Service Team by email, post or telephone using the contact details below.

Appeal our decision

If you wish to appeal against a decision we have made, see our concessionary travel service appeals policy from the downloads section below. It covers the process and arrangements that are needed to enable service users to appeal against rejections of either applications for Freedom Passes, Taxicards and Blue Badges, or against previous appeals.

Contacts

Freedom Pass helpline

Telephone: 
0300 330 1433

Travel services

Telephone: 
020 8726 7100
Address Line:

Travel services

3rd Floor Zone E

Bernard Weatherill House

Mint Walk

Croydon CR0 1EA

Downloads

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