The provider portal is an electronic gateway between providers of adult social care services and Croydon Council. It can be used to:
- check payments
- download remittance advice
- request changes to your organisational information
You can only use the provider portal if access has been set up for you by the council.
If you are a new adult provider who requires access, please email adultsproviderportal@croydon.gov.uk.
For domiciliary care providers, payments will be made on submission of your accounts and actuals.
Access the portal
Payments schedule
Domiciliary care: Weekly pay runs on Wednesday and Friday
Care Homes (Nursing and Residential) and Supported Living: Four weekly pay runs (DOCX, 151KB)
Payments and invoice queries
Contact for client debt recovery
If you have any questions or require further assistance or debt support services, please email cdrec2@croydon.gov.uk or phone 0208 667 8460.
Read more information on supplier invoices and payments.
Support with financial assessments and client contributions
For further assistance, please contact SocialServices.SSFAT@croydon.gov.uk or phone our charging helpline on 0208 760 5676.
Premier Supplier Programme
We run a scheme called the Premier Supplier Programme where suppliers agree that in exchange for early payment, a small percentage rebate will be deducted on every invoice that is accelerated. Local Suppliers can sign up for FreePay without a rebate being taken from any invoices. FreePay are suppliers who are registered in Croydon with an annual turnover of less than £650k or have less than 10 staff members. For more details visit the Premier Supplier Programme information page.