Transport and streets

Penalty Charge Notices

Penalty Charge Notices (PCNs) are issued when motorists break traffic or parking regulations.

PCNs may be given out by the council's civil enforcement officers and are placed on the vehicles.
 
Contraventions may also be recorded by a camera operator. When this happens, the PCN is sent by post to the registered owner of the vehicle and also acts as the Notice To Owner/Enforcement Notice.

Will my car be clamped or taken to a car pound?

If your vehicle is issued with a PCN for a parking contravention, it may also be wheel clamped or removed to our car pound at Stubbs Mead.

Please note that additional fees will apply.

How do I pay?

When making a payment, always remember to provide the PCN number, also known as the charge number.

You can make a payment in the following ways:

By credit or debit card

Visa, MasterCard, Delta, Maestro, Solo and Electron payments only, may be made by telephoning on 0845 3000 614 (24hr) touchtone OR over the Internet at www.croydon.gov.uk - go to "On Line Payments"

Paypoint/Post office

You can pay by cash, cheque or debit card at any Post Office or by cash only at any outlet displaying the Paypoint sign. To make payment you will need to take either a letter/Notice which will have printed a barcode unique to you. It is very important that you retain your receipt as a record of your payment.

By post

All Cheques must be made payable to: Croydon Council.  Post dated cheques will not be accepted.
 
Please send your Cheque/Postal Order to Croydon Council Parking Services, P.O. Box 1462, Croydon, CR9 1WX ensuring that you quote your PCN number & vehicle registration number on the reverse of the cheque.
 
Please note that receipts will not be issued for payments. If you require a receipt, please enclose a stamped self-addressed envelope with your payment.

Contact Details

Contact name

Penalty Charge Section

Telephone

020 8680 5170

Fax

020 8667 1066

Address

Parking & Support Services
PO Box 1462
Croydon CR9 1WX