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Unreasonable noise can be a nuisance at any time of the day or night. The council has powers to deal with unreasonable noise levels from loud music, parties, construction works or car and house alarms. The law enables us to take action against those who cause a noise nuisance, which can result in a fine and confiscation of any equipment causing the noise.
You can report excessive noise by contacting the Pollution Enforcement team at the details below. Our services include:
| Pollution service available | Day | Hours |
|---|---|---|
| Daytime office hours: Tel: 020 8760 5483 | Monday to Friday | 09:00 to 17:00 |
| Night Duty Officer: Tel: 020 8726 6000 | Sunday to Thursday Friday and Saturday | 20:00 to 02:00 20:00 to 03:00 |
| 24 Hour Emergency Officer: For emergencies only, including prior assigned noise cases, car and house alarms Tel: 020 8726 6000 | Monday to Friday Saturday and Sunday | 17:00 to 09:00 03:00 to 20:00 |
| Party Patrol Service Operates May to September inclusive Tel: 020 8726 6000 | Saturday Night | 23:00 to 03:00 |
Noise the council cannot deal with
While the council's legal powers enable us to deal with unreasonable noisy activities, we cannot deal with noise that arises from people going about their normal, day-to-day activities in a reasonable manner such as:
- noise that can be heard due to poor sound insulation, for example neighbours talking or walking on wooden or laminate floors
- children playing in gardens or in the street
- doors being closed
- road traffic (other than vehicle alarms).
Contact Details
| Pollution Enforcement Team | |
|---|---|
| Telephone | 0208 760 5483 |
| pollution@croydon.gov.uk | |
| Address | Community services 9th Floor Taberner House Park Lane Croydon CR9 3BT |
