Customer feedback and complaints
Category Items
Complaints policy and procedure
We take customer complaints and appeals seriously and recognise their value as feedback on our services.
Croydon Council Awards
Information about the Croydon Council Awards scheme plus the winners and finalists of the 2007 Customer Service Excellence Awards.
Customer service standards
Description of the council's Customer Service Charter.
Local advice surgeries
Croydon Council is introducing opportunities for customers to access services locally.