Customer feedback and complaints

Category Items

• Complaints policy and procedure

  We take customer complaints and appeals seriously and recognise their value as feedback on our services.

• Croydon Council Awards

  Information about the Croydon Council Awards scheme plus the winners and finalists of the 2007 Customer Service Excellence Awards.

• Customer service standards

  Description of the council's Customer Service Charter.

• Local advice surgeries

  Croydon Council is introducing opportunities for customers to access services locally.

Do it online

Report It

• Customer feedback form

• Budgets and spending
• Communications
• Consultations
• Customer feedback and complaints
• Council News
• Data protection and freedom of information
• Democracy and elections
• Elected Representatives
• Performance
• Council management team
• Statistics and census information
• Sign up for a fair deal for Croydon

See also...

• Reporting a repair
• Complaints procedure - something that has happened at school