Repairs phone lines:
we are experiencing a high number of calls and waiting times may be longer than usual. We apologise for any inconvenience.
We are committed to addressing reports of damp and mould within our properties.
For privately rented properties visit damp, condensation and mould pages for privately rented properties.
Damp and mould in your home can be frustrating and overwhelming. It not only affects your health but also the appearance of your home. However, we are here to help. From identifying the source of the damp and mould, to taking preventative measures, we are here to guide and support you.
If there is damp or mould in your home, or a communal area, contact our repairs contact centre on 0208 726 6101.
Once you have contacted our team, we will send out a specialist contractor to neutralize the mould within your home. We will then work with you to develop a tailored plan to address the specific issues in your home. Our team of experts will visit you to conduct a thorough inspection and assessment of the problem to determine the best course of action.
We understand that every situation is unique, and that's why we will customise our approach to fit your specific needs. If additional work is required, we will explain all the options available to you and work with you to determine the best course of action. This may include implementing preventative measures such as improving ventilation, fixing leaks, or addressing any structural issues that may be contributing to the problem.
Our goal is to not only address the immediate problem but also to prevent it from recurring in the future. We will take care of the problem professionally and efficiently, so you can have peace of mind knowing that your home is safe and healthy again.
Damp and mould can be caused by a variety of factors, and it can be difficult to pinpoint the exact cause without a proper inspection. Some common causes include:
It's important to note that damp and mould can also be caused by a combination of these factors, and it may take some investigation to determine the root cause.
Here are some tips to help prevent damp and mould in your home.
Make sure your home has enough ventilation to allow moisture to escape. Use extractor fans in the kitchen and bathroom, and open windows, when possible, to allow fresh air to circulate.
Regularly check your home for leaks, and report any that you find as soon as possible. This includes checking pipes, roofs, and gutters for any signs of damage.
Be mindful of areas in your home that are prone to damp or mould, such as bathrooms and kitchens. Keep an eye out for any signs of damp or mould and report immediately.
Floor 2, Zone D, Bernard Weatherill House
8 Mint Walk
Croydon CR0 1EA
United Kingdom
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