London Borough of Croydon

care and support logo Care and support is changing for the better in Croydon

From April 2015, care and support in England is changing for the better. The Care Act will help to make care and support more consistent across the country.

Care and support

‘Care and support’ is the term used to describe the help some adults need to live as well as possible with any illness or disability they may have. It can include help with things like getting out of bed, washing, dressing, getting to work, cooking meals, eating, seeing friends, caring for families and being part of the community.

It might also include emotional support at a time of difficulty and stress, helping people who are caring for an adult family member or friend or even giving others a lift to a social event.

Care and support includes the help given by family and friends, as well as any provided by the council or other organisations.

Your wellbeing

Many of us will need care and support at some point in our lives and most people will pay at least something towards the cost of their care. The new national changes are designed to help you plan for the future and put you more in control of the help you receive. Any decisions about your care and support will consider your wellbeing and what is important to you and your family, so you can stay healthy and remain independent for longer. 

If you receive care and support, or you support someone as a carer, you could benefit from the changes.

You could benefit from the changes if you:

  • receive care and support
  • support someone as a carer
  • are planning for future care and support

What is changing?

In April 2015, we will be introducing:

  • A new national level of care and support needs to make care and support more consistent across the country
  • New support for carers
  • Improvements in the information and advice that will be available through a new directory of services, and the Council’s web site

Information, Advice and Advocacy

There is a duty to provide you with comprehensive information and advice about care and support services in Croydon. This will help you understand how care and support services work locally, the care and funding options available, and how you can access care and support services. Find out more about advocacy services.

We will use online information as the primary way of making information available and accessible to people who have care and support needs, their carers, family and friends.

Support for Carers

In England, millions of people provide unpaid care or support to an adult family member or friend, either in their own home or somewhere else.

‘Caring’ for someone covers lots of different things, like helping with their washing, dressing or eating, taking them to regular appointments or keeping them company when they feel lonely or anxious.

If this sounds like you, from April 2015, changes to the way care and support is provided in England mean you may be able to get more help so that you can carry on caring and look after your own wellbeing.

Needs and Eligibility

From April 2015, the way care and support needs are assessed in England is changing for the better, meaning that decisions made about the help you receive will consider your wellbeing and what is important to you and your family.

For the first time, there will be a national level of care and support needs that all councils will consider when we assess what help we can give to you. This may result in you being eligible for care and support, and will make it easier for you to plan for the future.

Whatever your level of need, we will be able to put you in touch with the right organisation to support your wellbeing and help you remain independent for longer.

Deferred Payment Agreements

From April 2015 deferred payment agreements will be available across the whole of England, previously local authorities had discretion on whether to offer this facility – Croydon did.

This means that people should not have to sell their homes to pay for care, as they have sometimes had to do in the past.

A deferred payment agreement is an arrangement with the council that will enable some people to use the value of their homes to pay for their care. If you are eligible, we will help to pay the care home bills on your behalf. You can delay repaying us until you choose to sell your home, or until after your death. 

Shaping the market for care and support

The Care Act introduces new duties for the Council to facilitate and shape the local market for adult social care and support with the aim of ensuring there is a sustainable and diverse range of care and support providers to deliver high quality services for all people in the area, including those who arrange and fund their own care and support.

Croydon has produced an Adult Social Care Market Position Statement as part of the market shaping work we are doing which sets out key information to the adult social care market about local needs and supply both now and in the future, and our strategic priorities for care and support services. 

British Sign Language  video - Support for Carers


For urgent referrals contact should be made via the Adult Care referral form as the Care Act website is unable to process referrals.

To refer for Adult social care please complete the form on the following link:

Adult Care referrals


Care Act implementation

Adult services, health & housing
Job Title: 
Care Act Team
Address Line:

Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA


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