London Borough of Croydon

Charges for service

Our charging policy has been developed to comply with The Care Act 2014. If you receive any of the chargeable services below, you will need to fill out a financial assessment form. This helps us work out how much you can afford to pay towards the cost of your care.  

Chargeable services

  • home care
  • live-in carers
  • day care
  • respite
  • Croydon Careline/Telecare
  • supporting people
  • sheltered housing
  • special sheltered housing (personal/intimate care and laundry)
  • adult placement scheme
  • community support
  • ​residential care home placements

Other services may be added to this list.

Calculating your contribution

The rules used to calculate how much you can afford to pay towards the cost of your care depends on the type of service you receive. In general terms, services are categorised into either non-residential care (care provided to you whilst you live independently in the community) and residential care (care provided to you whilst you live in a residential care home). You should read charging information that is applicable to the type of care you receive.  

Help and information 

Financial assessment process and charging for care

Further help and information is available. If you have any questions you should speak with your care manager if you have one or you can call the charging helpline on: 020 8760 5676. You can download a list of charges for adult social care below along with other relevant information.  


Adult Social Care

020 8726 6500
020 8760 5797
Address Line:

Bernard Weatherill House

8 Mint Walk




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