London Borough of Croydon

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Calendar of events

Title Location Date Time Attendance Contact
Income Lettings Welfare SIG Rm 1.19 BWH 09/01/2019 7-9pm Invited residents only Verna Francis, ext 65564
Capital Investment SIG BWH room tbc 24/01/2019 10am-12pm Invited residents only Sandra O'Connor, ext 62193
LEASEHOLDER SIG Room1.18, BWH 31/01/2019 7-9pm Invited residents only Verna Francis, ext 65564
Tenant & Leaseholder Panel Council Chamber 12/02/2019 6.30-8.30pm Open meeting Chris Stock ext 62864
Tenancy & Neighbourhood Services SIG Rm 1.19 BWH 12/03/2019 3-5pm Invited residents only Verna Francis, ext 65564

Find out what the resident involvement team have been doing recently - the June to September activity update is now available, and provides a brief update of our engagement activities. The latest performance report (April 2018) is also available. Both reports can be found in the Downloads section below.Resident involvement activity

STAR Logo STAR survey 

A survey was sent to over 4000 council tenants to ask how satisfied they were with their homes and estates and the various housing services they receive. Just under 1600 tenants completed the survey and the report, which was written by Acuity who carried out the survey, can be read here. The findings are being used by housing managers to help improve future services and are also being used for benchmarking with other organisations.

Resident involvement e-newsletter

The resident involvement team are now producing a bi-monthly e-newsletter called Involve. Members of the housing sounding board who have provided an email address automatically receive this newsletter. If you would like to add your name to the mailing list you can do so on the subscribe web page.

Join the tenant & leaseholder panel

The tenant & leaseholder panel reviews the council's housing services policies, procedures and strategies.

The panel's membership is made up of tenants and leaseholders from across the borough. Councillors and senior housing officers also attend to present reports and listen to residents' views on the housing service. Topics discussed range from rent setting, anti-social behaviour polices, the repairs improvement programme and estate cleaning.

Applications to join the panel are welcome from Croydon Council tenants and leaseholders. Please email if you would like to be considered for this role. View the agendas and minutes for meetings.

Why not join our Facebook page?


Resident involvement & scrutiny team

020 8726 6100 ext 47350
Address Line:

Floor 3, Zone A

Bernard Weatherill House

8 Mint Walk

Croydon, CR0 1EA


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