London Borough of Croydon

Calendar of events

Title Location Date Time Attendance Contact
Income Lettings Welfare Group BWH room tbc 27/03/18 7-9pm Invited residents only Steve Driscoll ext 60463
Repairs Service Improvement Group Town Hall Room F9 24/04/18 10am-1pm Invited residents only Sharon Day ext 62772
Leaseholder SIG Room 1.18 BWH 26/04/18 7-9pm Invited residents only Verna Francis, ext 65564
Capital Investment SIG BWH room tbc 22/05/18 10-12pm Invited residents only Steve Driscoll ext 60463

Resident involvement activity

Find out what the resident involvement team have been doing recently - the October to December activity update is now available, and provides a brief update of our engagement activities. The latest performance report (October 2017) is also available. Both reports can be found in the Downloads section below.

STAR Logo STAR survey 

A survey was sent to over 4000 council tenants to ask how satisfied they were with their homes and estates and the various housing services they receive. Just under 1600 tenants completed the survey and the report, which was written by Acuity who carried out the survey, can be read here. The findings are being used by housing managers to help improve future services and are also being used for benchmarking with other organisations.

Resident involvement e-newsletter

The resident involvement team are now producing a bi-monthly e-newsletter called Involve. Members of the housing sounding board who have provided an email address automatically receive this newsletter. If you would like to add your name to the mailing list you can do so on the subscribe web page.

Join the tenant & leaseholder panel

The tenant & leaseholder panel reviews the council's housing services policies, procedures and strategies.

The panel's membership is made up of tenants and leaseholders from across the borough. Councillors and senior housing officers also attend to present reports and listen to residents' views on the housing service. Topics discussed range from rent setting, anti-social behaviour polices, the repairs improvement programme and estate cleaning.

Applications to join the panel are welcome from Croydon Council tenants and leaseholders. Please email if you would like to be considered for this role. View the agendas and minutes for meetings.

Why not join our Facebook page?


Resident Involvement team

020 8726 6100


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