London Borough of Croydon

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Service improvement groups (SIGs) enable a group of residents to look at a particular housing service area in detail. Each group meets with the relevant managers to look at the performance of the service area and discuss any opportunities for improvement.

Group Work area covered Membership Meeting frequency
Tenancy & neighbourhood services group Looks at the range of tenancy services provided to tenants and leaseholders along with anti-social behaviour services. This group also monitors caretaking and estate cleansing, grounds maintenance and window cleaning. Croydon Council tenants, leaseholders and those who pay a service charge to the council Quarterly
Income & welfare benefits group Rent collection, provision of welfare and benefits advice, turnaround of empty council properties. Croydon Council tenants Quarterly
Leaseholder group Looks at all services provided for Croydon Council leaseholders. Croydon Council leaseholders Quarterly
Resident involvement group (RIG) Monitors and reviews the resident involvement agreement and the work of the resident involvement and scrutiny team.  Croydon Council tenants, leaseholders and those who pay a service charge to the council Meets on an ad-hoc basis
Responsive repairs steering group Works with council officers and representatives of Axis (our responsive repairs contractor) to discuss all aspects of the responsive repairs service and monitor repairs performance. This group is managed by the responsive repairs team. Croydon Council tenants and leaseholders Bi-monthly
Capital investment group Looks at the housing revenue account capital programme for planned buildings maintenance, including prioritisation and delivery. The group will also have a role in monitoring contractor performance and procurement of future contracts.

Croydon Council tenants and leaseholders


If you are interested in joining one of these groups please contact the resident involvement & scrutiny team. Residents will be asked to apply for membership as meetings will not be open to all. A commitment to regular attendance at the quarterly meetings is required.  

Notes from the latest meetings are available below. Terms of reference for each group are also available on request.


Resident involvement & scrutiny team

020 8726 6100
Address Line:

Floor 3, Zone A

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA


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