Resident involvement news and reports

STAR survey

A survey was sent to over 4000 council tenants to ask how satisfied they were with their homes and estates and the various housing services they receive. Just under 1600 tenants completed the survey. You can read the report, which was written by Acuity who carried out the survey. The findings are being used by housing managers to help improve future services and are also being used for benchmarking with other organisations.

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