Pay your rent

Ways to pay your rent

Direct debit

The easiest way to pay your rent.  We will even give you a one-off payment of £15 when you set up a rent direct debit (£5 for garage rent accounts)

The advantages of paying by direct debit include:

  • automatic payments - you no longer have to remember to pay each month
  • payment date options - you can choose to have your payments taken on either the 1st, 7th, 4th or the 25th  of each month
  • if your account is in credit credit  or debit (arrears) your direct debit payment will be recalculated.  You will receive 5 days notification of any changes to your direct debit payments
  • when a tenancy ends the direct debit automatically ends.

To start paying by direct debit, complete and return the rent direct debit form (PDF, 1.6MB)

Online payments

If you already have an online account you can pay online now

You can create an online account for a quick and easy way to pay your rent or check your account balance.

You will need your housing rents account number to set up an account.

Managing your account online, allows you to:

  • make payment using a credit or debit card
  • view all your rent accounts
  • print statements
  • contact your income officer

Standing order

Complete the standing order form Write your rent account number on the form before sending it to your bank or building society.

If your tenancy ends, it will be your responsibility to cancel the standing order.

Post office and PayPoint outlets

You can pay your rent and council tax at post offices and PayPoint outlets using the payment card.

Find your nearest PayPoint outlet.

By telephone

You can make a credit or debit card payment by telephone on 0345 3000 614.

There is a surcharge of 1.65% if you pay by credit card. There is no surcharge for debit cards.

Help with paying your rent

Please contact your Income officer if you have received a letter about your rent arrears

If you have rent arrears of £300 or less you must go online to MyAccount to make an arrangement to clear balance, doing this can avoid further recovery costs or action.

Register for MyAccount

What happens if you don't pay your rent

If you do not pay or contact us, we will ask you to come for an interview. At the interview you will need to explain why you did not pay and we will look at what help you may need, for example by arranging payment in instalments.

If you don’t pay your arrears or you fail to keep to your repayment arrangements we will start legal proceedings against you to recover the money you owe and you could be evicted. 

Contact us

If you need to contact your income officer, create an online account to book an appointment.

Telephone:  020 8726 6100



Bernard Weatherill House

8 Mint Walk