Pay your rent

Ways to pay your rent

We have experienced a technical issue which has affected some of our direct debits. We will be contacting all affected residents directly.    

If you believe you have been affected, please email or call us on 020 8726 6000.   

If you need to contact us urgently out of hours, please call 020 8726 6000 and select option 2, then wait to be put through to our emergency duty team.

Direct debit

The easiest way to pay your rent.  We will even give you a one-off payment of £15 when you set up a rent direct debit (£5 for garage rent accounts).

The advantages of paying by direct debit include:

  • automatic payments: you no longer have to remember to pay each month
  • payment date options: you can choose to have your payments taken on either the 1st, 7th, 4th or the 25th of each month
  • if your account is in credit credit or debit (arrears) your direct debit payment will be recalculated. You will receive 5 days notification of any changes to your direct debit payments
  • when a tenancy ends the direct debit automatically ends

To start paying by direct debit, complete and return the rent direct debit form (PDF, 1.6MB)

Housing Online service

When you first use the Housing online service, you will need to create an account.

To create an account you will need the following:

  • Email address
  • Rent account number
  • Full name – first and last name
  • Date of birth

Housing online service user guide (PDF, 740KB)

Housing online service frequently asked questions (PDF, 600KB)

View your account 

Make a payment

You can still make individual online payments on your account.

Pay now

Standing order

Complete the standing order form Write your rent account number on the form before sending it to your bank or building society.

If your tenancy ends, it will be your responsibility to cancel the standing order.

Post office and PayPoint outlets

You can pay your rent and council tax at post offices and PayPoint outlets using the payment card.

Find your nearest PayPoint outlet.

By telephone

You can make a credit or debit card payment by telephone on 0345 3000 614.

There is a surcharge of 1.65% if you pay by credit card. There is no surcharge for debit cards.

Help with paying your rent

Please contact your Income officer if you have received a letter about your rent arrears.

If you need to contact your income officer, use our online form.

Housing assessments and solutions telephone: 020 8726 6100.

What happens if you don't pay your rent

If you do not pay or contact us, we will ask you to come for an interview. At the interview you will need to explain why you did not pay and we will look at what help you may need, for example by arranging payment in instalments.

If you don’t pay your arrears or you fail to keep to your repayment arrangements we will start legal proceedings against you to recover the money you owe and you could be evicted. 

Contact us

If you need to contact your income officer, create an online account to book an appointment.

Telephone:  020 8726 6100



Bernard Weatherill House

8 Mint Walk