At risk of becoming homeless?

We have suspended all face-to-face interviews with the Homeless and Housing Needs Service during the coronavirus outbreak. 

If you are in housing need, please complete our housing options form.  

We will then call you back if you are in urgent need.  

Please do not come into Access Croydon, as you will not be seen.   

If your situations changes in the meantime or you require urgent help or support, please telephone 020 8726 6000  

Housing advice  

Contact citizens advice bureau for housing advice on 0300 330 9095 or at You can also get information from the national Citizens Advice service.


Shelter provides independent housing advice, and is available to chat online and has an urgent helpline

Shelter's coronavirus advice covers: 

  • eviction 
  • rent payment problems 
  • mortgage arrears and repossession 
  • income and benefits 
  • landlord access to your home 
  • moving out 

Young people  

If you are aged between 14 and 21, contact the Turnaround Centre on 020 8760 5530.  Do not visit the office - it is closed.

Domestic violence or sexual abuse

The Family Justice Centre (FJC) remains open for appointments and walk-ins. Please call 020 8688 0100 before visiting.

Temporary accommodation and hostels 

Groundswell advice and support guide for people living in temporary accommodation and hostels

For Croydon homeless applicants in temporary accommodation, call us about Coronavirus-related issues on 020 8726 6000 .

Rough sleeping 

If you are concerned about someone sleeping rough, please contact our partner StreetLink on 0300 500 0914 or visit

Public body duty to refer

Are you an organisation that under the Homelessness Reduction Act has a duty to refer someone you believe is homeless or threatened with homelessness? Visit our public body referral webpage to find out more.