- Reporting a repair
- Reporting communal repairs
- Emergency and out of hours repairs
- Repair priorities
- What we will repair
- Your responsibilities
- Concessionary repairs
- Annual gas service
- Damp and condensation
- Tenants Home Improvements
- Sheltered housing surgeries
- Lettable standard for new tenant
- Customer feedback
- Fix it videos
- Resident satisfaction
Sheltered housing surgeries
For our residents in Sheltered Housing we hold repairs surgeries throughout the year to help meet your needs for independent living in your home.
Resident Liaison Officer
A representative from our repairs contractor Axis Europe is available on the day to help you report a repair, make arrangements for their handyman to carry out small jobs for you and help you complete our satisfaction surveys.
Tea and biscuits will be provided, please come along for a chat and to meet with friends.
A handyman is available at the repairs surgery to carry out small jobs for you, such as:
- Put up a shelf
- Curtain track
- Shower pole
- New shower curtain or picture hooks
Please note that the Handyman Service does not supply the shelving, curtain tracks, shower rods, picture hooks etc. You supply these items and the Handyman will put them up for you.
A copy of our Repairs Surgery and Handyman Service timetable is available for you to download.