- Reporting repairs during COVID-19
- Reporting a repair
- Reporting communal repairs
- Emergency and out of hours repairs
- Repair priorities
- What we will repair
- Your responsibilities
- Concessionary repairs
- Annual gas service
- Damp and condensation
- Tenants Home Improvements
- Sheltered housing surgeries
- Lettable standard for new tenant
- Customer feedback
- Home repair how to videos
- Resident satisfaction
- Keep your heating working during the winter
Reporting repairs during COVID-19
Update 17 August 2020:
If you are a council tenant needing repairs, we have now resumed a normal service, making appointments for all repairs reported - call 020 8726 6101 or report online via My Account
As you will appreciate we have a backlog of non-urgent repairs that we were unable to carry out during lockdown and are now working through, so please bear with us as we make appointments for these.
Whilst a normal service has been resumed, if a member of your household is showing COVID-19 symptoms or self-isolating, we will not be able to enter your property to carry out non-urgent repairs.
We've adapted our home repairs service to keep you and your homes safe during the coronavirus pandemic. Read our safety first information.
What will happen when we attend to a repair
When our repairs staff attend to a repair and if it is possible to do so, they will ask you to move to a different room while they carry out the repair. They will wear PPE and wash their hands when entering and leaving the property – both of these steps are designed to follow government requirements on social distancing.
How to contact the repair team
During this period of social distancing and staying at home as government guidance suggests, residents can still contact our repairs team in the normal way:
Telephone: 020 8726 6101
For all queries not relating to housing repairs, contact 020 8726 6000.